My renwal is today, I have Auto Pay set up, I didn't make any changes to my plan, but now my services have stopped. I can't dial out, people can't call me and I have no mobile data! How do I get help?
You will not be forced to go through any more trouble on this issue. You can trust the mods to do their best to help us and Shazia is talking to you to take care of you to the best of her ability. I hope to hear that your billing issue is resolved.
This happened to me yesterday. Ask a mod for help but be careful! My account said I was paid to datr when I wasn't. I had $15 in credits. I added $75 plus hst totaling $90 and @MarieHelene_L then charged my account an additional $20 plus hst $110 plus hst and she will not fix it. She is a moderator who clearly believe she never makes mistakes. I will be forced to call my credit card company to deal with this as she will not.
