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Oracle

Re: Remove plan?

@Nicolecurrie21 , the immediate plan change you talked about is the only way customers can "remove" a current plan. 

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Great Citizen / Super Citoyen

Re: Remove plan?

Mods are looking into it. For now they credited me with a 200 minute bundle so I can use my phone while they try and fix it. 

 

Second to none customer service, as always. We may wait a bit longer but I’ve never been treated this well with any other company. 

 

I dont know of anyone has had this issue with any of the other plans or not. Next time I’ll try the next plan up as this happened both times I added this plan 👎🏻

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Great Citizen / Super Citoyen

Re: Remove plan?

Correct. This is pay as you go. Once a plan is purchased there is no refunds. If you want to “remove” a plan you just have to wait till it expires or if you want to select a different plan after you already purchased one you will have to pay. Sorry about that.

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Mayor / Maire

Re: Remove plan?


@Greg1275 wrote:

Correct. This is pay as you go. Once a plan is purchased there is no refunds. If you want to “remove” a plan you just have to wait till it expires or if you want to select a different plan after you already purchased one you will have to pay. Sorry about that.


The term "pay as you go" means something else in the cell business. This is more of a pre-pay service.

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Great Citizen / Super Citoyen

Re: Remove plan?

Yes sorry. I meant to say pre-paid service. Thank you! Smiley Happy

Great Citizen / Super Citoyen

Re: Remove plan?

I don’t want to change my plan just because. That wasn’t what I meant. 

 

This issue happened a couple months ago and a mod changed the plan to a lower one and added the original plan again and it fixed the issue. 

 

My apologies for not using the correct terms. Im well aware my phone is a prepaid service. I know what vouchers are. We have different names for things where I’m from apparently. 

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Great Citizen / Super Citoyen

Re: Remove plan?

Ok awesome good to hear. So everything is working fine for you now, correct? Smiley Happy

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Mayor / Maire

Re: Remove plan?


@Nicolecurrie21 wrote:

I don’t want to change my plan just because. That wasn’t what I meant. 

 

This issue happened a couple months ago and a mod changed the plan to a lower one and added the original plan again and it fixed the issue. 

 

My apologies for not using the correct terms. Im well aware my phone is a prepaid service. I know what vouchers are. We have different names for things where I’m from apparently. 


This is actually an early renewal trick that people on more expensive plans can do. Change down to the $10 plan. Change back to the plan they want. They would lose a promo plan of course. The other trick is to change to "the same" plan in the BYO and then change at next renewal for your original plan. But it all costs money to do immediate plan changes. If the mods can do the same thing without costing you extra then all the better. You just have to wait for them. Some people don't like to wait.

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Great Citizen / Super Citoyen

Re: Remove plan?

Mods gave me a $8 credit and added 200 minutes for me so I can use my phone until they resolve the issue! 

 

I have absolutely no problem waiting. If the customer service wasn’t excellent that might be a different story lol. 

 

I havent heard back yet if its fixed or not but I’m sure I won’t go through 200 minutes before they do 😊

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Great Citizen / Super Citoyen

Re: Remove plan?

Awesome! Glad to hear you are satisfied. Hope you have an amazing day!