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Great Neighbour / Super Voisin

Remove plan add ons?

I accidentally added US Call and Text, and 1GB of data to my plan. I am wondering if there is anyway to reverse this purchase/refund the money?

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Oracle

Re: Remove plan add ons?

@carleymaclean, there are no refunds per terms of service.  However, the moderator team seem pretty good with correcting honest mistakes.  I suggest contacting them and explaining the situation.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

 

 

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Highlighted
Oracle

Re: Remove plan add ons?

@carleymaclean, there are no refunds per terms of service.  However, the moderator team seem pretty good with correcting honest mistakes.  I suggest contacting them and explaining the situation.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

 

 

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Great Neighbour / Super Voisin

Re: Remove plan add ons?

Thank you very much!