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Great Neighbour / Super Voisin

Regarding data usage

My last payment was Nov.8 which is 3 month payment cycle and and my data started to use on Nov. 13. My phone device also has the information how much I used during the cycle and similar to the usage in my account of public mobile website whenever I checked. but this time almost 1G difference between my phone device tracking and my usage in public mobile website.
I want you to look into the details.
Current cycle starts Nov.13, 2013 and next cycle starts Feb 13, 2019. I cannot believe I used over 2.7G out of 6G less than a month period.
My phone device indicates 1.8 G.
I look forward to hearing from you soon.

Thank you.

Town Hero / Héro de la Ville

Re: Regarding data usage

@canjackie

The Public Mobile data tracker is usually fairly accurate.  But, if you feel there is a big difference, you will need to contact moderator.

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Oracle

Re: Regarding data usage

@canjackie, the data usage tracker on the phone is on a monthly cycle while the Public Mobile data tracker is on a 30/90 day cycle.  This could possibly explain the discrepancy.  Although you have been asked to follow up with the moderator team, I doubt that there is anything they can/will do for you.  The data usage meter is accurate and is there is nothing a carrier can do when the phone usage reports a different value.

Mayor / Maire

Re: Regarding data usage

@canjackie this comes up quite a bit and the answer is always the same:  the PM tracker is accurate.  If you're using the tracker on your phone, you need to remember to reset it every 30 or 90 days (depending on your plan length) becuase the phone trackers don't understand anything but calendar-monthly plans.


You may want to look at using an alternate app on your phone.  If you have an iPhone, the popular one seems to be My Data Manager.  It allows for custom plan lengths (such as 30 or 90 days), and offers up additional analytics on your data usage (though at the possible expense of some potential privacy issues).

 

If you're on an Android, My Data Manager is also available, OR, many of us in the community prefer Data Witness PM.  It's an app written by community member @IWIK, and he offers it up free to Public Mobile customers. It runs entirely locally without the privacy concerns associated with MDM and is pretty handy.  You can read more about it in my overview posting if you're curious.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Great Neighbour / Super Voisin

Re: Regarding data usage

Thank you for the reply.

I don't have any issue since I start to use the data but I want to know which date in November my data cycle started. It is supposed to begin 13th day every three month with 6G even though my payment cycle is 8th every three month.

Please let me know the start date tracking this cycle.

Regards,

Jackie 

 

Oracle

Re: Regarding data usage


@canjackie wrote:

Thank you for the reply.

I don't have any issue since I start to use the data but I want to know which date in November my data cycle started. It is supposed to begin 13th day every three month with 6G even though my payment cycle is 8th every three month.

Please let me know the start date tracking this cycle.

Regards,

Jackie 

 


Your data starts each time your plan renews.  It isn't 3 months it is 90 days so your payment date and data renewal date will change as not all months are exactly 30 days.  That is why your payment date is now on the 8th.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *