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Great Neighbour / Super Voisin

Refund of Add-On

Hi, yestreday I added an Add-On for international calls but I realized that I don't really need it. Can I please get a refund of that amount? The $135 for the normal plan is fine, no change required to that.

Model Citizen / Citoyen Modèle

Re: Refund of Add-On

This is prepaid phone service, you cannot get refund. you can try to talk to MOD to see if they would like to give you a goodwill credit.

Oracle

Re: Refund of Add-On


@milansengupta wrote:

Hi, yestreday I added an Add-On for international calls but I realized that I don't really need it. Can I please get a refund of that amount? The $135 for the normal plan is fine, no change required to that.


You will need to contact the moderators to see if they will credit you the amount for your next payment.  You can also submit a trouble ticket through SIMon which is the question mark in the bottom right of the screen.

To send a private message to a moderator click this link and describe your issue.

 

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

 

More info on moderators

 


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Mayor / Maire

Re: Refund of Add-On

Usually there are no refunds but you can try contacting a moderator.  Click on the bottom right question mark to submit a ticket using Simon.

Model Citizen / Citoyen Modèle

Re: Refund of Add-On

Hey there! You can try submitting a ticket using Simon by clicking on the question mark on the bottom right. Since this is a prepaid service, you're not entitled to a refund, but they might give one to you anyways if you ask nicely Smiley Happy