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Great Neighbour / Super Voisin

Referral rewards

I referred my wife to Public Mobile - and she signed up at London Drugs Victoria. I mentioned that I was a Public Mobile customer but that was lost during her registration. How do I now add this to my rewards with Public Mobile?

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Deputy Mayor / Adjoint au Maire

Re: Referral rewards


@Barry4 wrote:

I referred my wife to Public Mobile - and she signed up at London Drugs Victoria. I mentioned that I was a Public Mobile customer but that was lost during her registration. How do I now add this to my rewards with Public Mobile?


@Barry4 Ask your wife (or do it for her through her account) to contact a moderator and say there was an error upon registration. Give them your referral code and they will apply it for you. You/she can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

 

kevenv_2-1599233493879.png

 

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

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Mayor / Maire

Re: Referral rewards


@Barry4 wrote:

I referred my wife to Public Mobile - and she signed up at London Drugs Victoria. I mentioned that I was a Public Mobile customer but that was lost during her registration. How do I now add this to my rewards with Public Mobile?


Ask your wife to create a support ticket using the ? button at the bottom right corner of this page to ask moderator to update her account with your referral code.

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Great Citizen / Super Citoyen

Re: Referral rewards

@Barry4 

 

I can understand your frustration with this. If someone forgets to enter your referral code, nobody can manually apply the credit to your account. Sorry about that.

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Mayor / Maire

Re: Referral rewards


@Barry4 wrote:

I referred my wife to Public Mobile - and she signed up at London Drugs Victoria. I mentioned that I was a Public Mobile customer but that was lost during her registration. How do I now add this to my rewards with Public Mobile?


Lost? Employee didn't ask? Click on the question mark and open a ticket. The referral part is on the first step of activation.

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Mayor / Maire

Re: Referral rewards


@Helpershelper wrote:

@Barry4 

 

I can understand your frustration with this. If someone forgets to enter your referral code, nobody can manually apply the credit to your account. Sorry about that.


That's not true. Moderators can do it.

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Great Citizen / Super Citoyen

Re: Referral rewards

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Deputy Mayor / Adjoint au Maire

Re: Referral rewards


@Helpershelper wrote:

@cavemantoronto 

 

They should update their knowledgebase then:

 

https://publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

 


@Helpershelper They should probably do a lot of things but I guess we get what we pay for. The forgotten referral "hack" (I hate that term lol) is well known and has been able to be added for at least just over a year that I have been here.

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