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Great Neighbour / Super Voisin

Receiving "sorry, cannot complete your call. You dont have an active long distance add on"

phone worked well for a long time. Now, when attempting to make outgoing local call, I receive verbal message above.


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Mayor / Maire

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o


@publicRJS wrote:

Sorry to be so helpless.    I do not see an "Overview" tab  on the Self Serve page.


When you log in to your self serve, you arrive on the overview page. Lower down there you would see my data & add-ons. Under there you would see your counted services. If you don't see a line saying something about minutes then you've consumed your plan allotment.

View solution in original post


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Mayor / Maire

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o


@publicRJS wrote:

phone worked well for a long time. Now, when attempting to make outgoing local call, I receive verbal message above.


Try putting a 1 in front of the number. Are you on a limited minutes plan and out of minutes? Check your plan in self service.

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Great Neighbour / Super Voisin

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

On small plan.  I believe 10 mins per month.   How do I find total usage this month.

 

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Mayor / Maire

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

Log into your self serve account and check under usage history.

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Oracle

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o


@publicRJS wrote:

On small plan.  I believe 10 mins per month.   How do I find total usage this month.

 


@publicRJS , login to your self serve account to check usage.  The overview tab will show how much usage you have left in the current plan cycle.  If you go into the usage history, you will get a listing of individual calls, SMS and data events.  

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Mayor / Maire

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

@publicRJS 

 

If you are out of minutes consider buying a Canada Wide Long Distance add on for $5 and get 500 minutes that roll over each month until consumed.

 

addon.jpg

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Model Citizen / Citoyen Modèle

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o


@publicRJS wrote:

On small plan.  I believe 10 mins per month.   How do I find total usage this month.

 


hi you can dial 1 as suggested and also buy 500 minutes for 5 dollars which are used when you run out of your plan minutes any unused will roll over to next cycle

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Great Neighbour / Super Voisin

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

Sorry to be so helpless.    I do not see an "Overview" tab  on the Self Serve page.

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Mayor / Maire

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o


@publicRJS wrote:

Sorry to be so helpless.    I do not see an "Overview" tab  on the Self Serve page.


overview.jpg

Highlighted
Mayor / Maire

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o


@publicRJS wrote:

Sorry to be so helpless.    I do not see an "Overview" tab  on the Self Serve page.


When you log in to your self serve, you arrive on the overview page. Lower down there you would see my data & add-ons. Under there you would see your counted services. If you don't see a line saying something about minutes then you've consumed your plan allotment.

View solution in original post

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