01-13-2021 10:24 PM - edited 01-05-2022 04:51 PM
I have accounts with Public Mobile and one of them - under the email xxxxxxxxxxxxxx which I haven't been using since the old phone didn't work with the card - is apparently unavailable (it gives the ForgotPassword/LoginUnsuccessfulUser_LoginDisabled message). I would like to restart the account, or set up a new account but keeping the same phone number (xxxxxxxxxxxxxx). Can you tell me how to do it please? Thanks!
(I requested help last week too, but missed a message from the moderator. Please contact again)
edited by computergeek541: phone number and e-mail address removed
01-14-2021 08:18 AM
Hi @ctong009
The message from the moderator you say you missed should still be in your Private Messages, unless you deleted it. To get to it, follow the following steps:
01-14-2021 06:05 AM - edited 01-14-2021 06:06 AM
@AE_Collector wrote:So if deactivated for more that 90 days the account is completely closed as was mentioned. You would need to get a new SIM card and activate a new account picking a new phone number. If you hurry there is a promotion to receive your second month free activating on any plan and if activating a $25 or higher plan you also get a 5 Gb data add-on (one single block of data that rolls over until used up). Need to register your email ASAP on the home page and get the plan activated by January 25.
AE_Collector
@AE_Collector fyi - PM actually pushed the activation date back to February 8th!
https://www.publicmobile.ca/en/on/boxingweek
01-13-2021 11:57 PM
So if deactivated for more that 90 days the account is completely closed as was mentioned. You would need to get a new SIM card and activate a new account picking a new phone number. If you hurry there is a promotion to receive your second month free activating on any plan and if activating a $25 or higher plan you also get a 5 Gb data add-on (one single block of data that rolls over until used up). Need to register your email ASAP on the home page and get the plan activated by January 25.
AE_Collector
01-13-2021 10:27 PM
Thanks!
01-13-2021 10:27 PM - edited 01-13-2021 10:28 PM
@ctong009 Please use 3 dots on upper right corner of your message, edit, and remove ALL personal information.
This is a public forum and posting personal information makes you a target for hackers.
01-13-2021 10:26 PM
@ctong009 hi if it has been longer than 90 days suspended then the account is closed permanently