Showing some love to our customers with 1 GB of data, on us!

[JennaTruelove]

I need to talk to somebody about my plan.  you’re trying to change it. When I signed the contract with public mobile the contract said you can not change my plan at all or raise the price, as long as I never miss a payment. I have NEVER missed a payment and your trying to lower my internet to 1 gb.   And around Christmas time I got an email that you We’re raising my bill by 2.00$. I’m supposed to have 3gb. I have a very old copy of the contract  I signed yrs ago. I would like another copy sent to my email so I can show it to my mother, who pays it.   My email is xxxxxxxxxxx my phone number is xxxxxxxxxx my name is xxxxxxxxxx. I live in Montreal,qc. My mom pays the bill her name is xxxxxxxxxxx. Is this email getting posted to a board or am I actually talking to somebody at public mobile? And if I’m not talking with somebody at public mobile how do I go about doing that?

edited by computergeek541: personal information removed

[dickwong]

It is not the first time Public Mobile illegally change package content or price.  Don't give up.  Escalate to CRTC,  We all must step forward and stand firm.

[computergeek541]

---

@JennaTruelove wrote:

I need to talk to somebody about my plan.  you’re trying to change it. When I signed the contract with public mobile the contract said you can not change my plan at all or raise the price, as long as I never miss a payment. I have NEVER missed a payment and your trying to lower my internet to 1 gb.   And around Christmas time I got an email that you We’re raising my bill by 2.00$. I’m supposed to have 3gb. I have a very old copy of the contract  I signed yrs ago. I would like another copy sent to my email so I can show it to my mother, who pays it.   My email is xxxxxxxxxxx my phone number is xxxxxxxxxx my name is xxxxxxxxxx. I live in Montreal,qc. My mom pays the bill her name is xxxxxxxxxxx. Is this email getting posted to a board or am I actually talking to somebody at public mobile? And if I’m not talking with somebody at public mobile how do I go about doing that?

edited by computergeek541: personal information removed

---

Unforrunately, you had just posted your personal information for anyone to see. Your only contact point with Public Mobile should be by private message to the username Moderator_Team.