I just activated an account as well (Dec 19,2017) with the 1GB bonus stated at checkout. Unfortunately I did not know that this was a previous limited time promo and activated the account solely based on the fact that I would be getting 1GB of data.
I hope that this can be resolved by either adding the 1GB of data to my account or canceling and refunding my activation. Public mobile should update their check out process if they do not offer the 1GB bonus any longer.
Solved! Go to Solution.
@MarkTo I have removed the pic from your post as it contains your personal info. Please edit that as this is a public community.
If it shows in the process PM should have to honor it. They have had enough time to fix the issue. And this not the first time this has been brought up since Nov 20.
If Public Mobile adheres to the scan code of practice that merchants use, the one gig would be honored as advertised. @MarkTo, if your discussions with the moderator team does not yield an amicable outcome, you have the right to seek further redress via the CCTS. You have to try and work things out with the carrier before taking this step. Your case will not be heard otherwise.
Honor it or delete it, I can’t believe it’s been left up there. IMHO the customer should get the data.
The moderator has gotten back to me and added a 1GB data add-on to my account. Now that I read the original promo the referer was also supposed to get 1GB of data but I didn't know this during checkout so I guess i'm okay with that.
Nice to know that generosity remains a constant, along with the dated advertisements, self serve portal bugs...
Everything is still as usual imho
"Will look into getting this and let you know when it will be fixed ASAP." Brooke_C