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Great Neighbour / Super Voisin

Question about upgrading plan

Good evening,

 

I’m currently on the $50 8.5gb plan, and have just put in a switch to the $60 8.5gb + 2gb roaming plan.

 

My plan was set to renew on the 11th, which is tomorrow. My account page tells me that my plan is scheduled to change over on the 12th.  I requested the change today, the 10th. 

 

How is this going to work?  My fear is that I’ll be charged $50 on the 11th, and another $60 on the 12th. I hope this is not the case?

 

Any clarification would be appreciated!  Thanks!

Oracle

Re: Question about upgrading plan


@iphillips77 wrote:

Good evening,

 

I’m currently on the $50 8.5gb plan, and have just put in a switch to the $60 8.5gb + 2gb roaming plan.

 

My plan was set to renew on the 11th, which is tomorrow. My account page tells me that my plan is scheduled to change over on the 12th.  I requested the change today, the 10th. 

 

How is this going to work?  My fear is that I’ll be charged $50 on the 11th, and another $60 on the 12th. I hope this is not the case?

 

Any clarification would be appreciated!  Thanks!


If you requested an immediate plan change it should show that your new plan as active in your self serve and account overview page.  Check to see that your new plan is actually the one that is active.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Model Citizen / Citoyen Modèle

Re: Question about upgrading plan

Don’t worry, that won’t happen. It shows next payment due on the 11th for your plan which starts it’s next 30 days on the 12th. You requested the change “at next renewal”, correct? This is the key to when your new plan begins, either immediately in which case you may have forfeited a day or two left on the old plan or if you requested at next renewal it sounds like ealybon the morning of the 12th. 

 

Terry

 

Mayor / Maire

Re: Question about upgrading plan


@iphillips77 wrote:

Good evening,

 

I’m currently on the $50 8.5gb plan, and have just put in a switch to the $60 8.5gb + 2gb roaming plan.

 

My plan was set to renew on the 11th, which is tomorrow. My account page tells me that my plan is scheduled to change over on the 12th.  I requested the change today, the 10th. 

 

How is this going to work?  My fear is that I’ll be charged $50 on the 11th, and another $60 on the 12th. I hope this is not the case?

 

Any clarification would be appreciated!  Thanks!


It sounds like you did an immediate plan change. So now your new term starts.

You've in effect forfeited 2 days of paid value. If that's no problem for you then you're good to go.

Otherwise it would have been preferable to schedule the plan change for your renewal.

 

Not likin' the placeholder there ShawnC13.

Great Neighbour / Super Voisin

Re: Question about upgrading plan

I didn’t schedule an immediate plan change.

 

My ‘overview’ page currently shows my payment due date as tomorrow, the 11th, but is showing payment due for my next cycle as being $50. 

 

My ‘plan and add ons’ page shows my current plan, and then beneath that, ‘future dated plan changes’, showing that my base plan switches to the $60 plan on the 12th.

 

Hence why I’m worried about being charged twice. 

Mayor / Maire

Re: Question about upgrading plan


@iphillips77 wrote:

I didn’t schedule an immediate plan change.

 

My ‘overview’ page currently shows my payment due date as tomorrow, the 11th, but is showing payment due for my next cycle as being $50. 

 

My ‘plan and add ons’ page shows my current plan, and then beneath that, ‘future dated plan changes’, showing that my base plan switches to the $60 plan on the 12th.

 

Hence why I’m worried about being charged twice. 


You won't be charged twice.

Model Citizen / Citoyen Modèle

Re: Question about upgrading plan

Ward of advice, withdraw $(60-rewards) right away, autopay may fail.

Mayor / Maire

Re: Question about upgrading plan


@iphillips77 wrote:

I didn’t schedule an immediate plan change.

 

My ‘overview’ page currently shows my payment due date as tomorrow, the 11th, but is showing payment due for my next cycle as being $50. 

 

My ‘plan and add ons’ page shows my current plan, and then beneath that, ‘future dated plan changes’, showing that my base plan switches to the $60 plan on the 12th.

 

Hence why I’m worried about being charged twice. 


@iphillips77  Everything looks normal. If you're worried you can make a one time payment to your account for $60 from your credit card on file just to eliminate any possible issues with AutoPay.

Great Neighbour / Super Voisin

Re: Question about upgrading plan

I’ve just made a payment in advance.  I very much appreciate the advice — thanks for the responses everyone.

Town Hero / Héro de la Ville

Re: Question about upgrading plan

@iphillips77 It is fine and you won't get charged twice based on your information.