cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Purchased International Add-on but doesn't work

I've just purchased the international call add-on but when I tried calling +44 (London, UK) , I got a notification from TELUS saying that the number is in a calling area that is blocked. First of all, what does it have to do with Telus, and 2 why is London blocked? 


Great Citizen / Super Citoyen

Re: Purchased International Add-on but doesn't work


@kvasir wrote:

I've just purchased the international call add-on but when I tried calling +44 (London, UK) , I got a notification from TELUS saying that the number is in a calling area that is blocked. First of all, what does it have to do with Telus, and 2 why is London blocked? 



1) PM uses the Telus network so it's possible that they are using their services to provide the LD add-on.

 

2) Not sure. Do you know if the number you are calling in the UK is a VOIP line? The reason I ask is because on some VOIP providers you can block incoming calls geographically so maybe that is what is happening in your case.

Mayor / Maire

Re: Purchased International Add-on but doesn't work

I'm going to tag @Luddite to possibly help, as I know he communicated with people in the UK.  Got any suggestions, sir?


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: Purchased International Add-on but doesn't work

1/ I just TALKED with Telus, and they are saying it's Public Mobile that is blocking the number
2/ I'm pretty sure it's not a VOIP line, it's a restaurant that I'm trying to make a reservation. + 44 02 07  .....

Mayor / Maire

Re: Purchased International Add-on but doesn't work


@kvasir wrote:

1/ I just TALKED with Telus, and they are saying it's Public Mobile that is blocking the number
2/ I'm pretty sure it's not a VOIP line, it's a restaurant that I'm trying to make a reservation. + 44 02 07  .....


Do you see the 400 minute add-on lower down in your overview page?

Do you see the cost of the add-on still in your Available Funds?

Did you restart your phone?

Maybe try 011 44 etc.

Good Citizen / Bon Citoyen

Re: Purchased International Add-on but doesn't work

Yes, the add on has been applied to my account.
and yes i've even tried my sim card on another phone, which involves full rebooting. Doesn't work on either phones.
yes, tried 011 44 instead of +44.

 

capture1.PNG

Great Citizen / Super Citoyen

Re: Purchased International Add-on but doesn't work


@kvasir wrote:

Yes, the add on has been applied to my account.
and yes i've even tried my sim card on another phone, which involves full rebooting. Doesn't work on either phones.
yes, tried 011 44 instead of +44.

 

capture1.PNG


@kvasir, I think your best bet is to send a private message to the @Moderator_Team  and see if they can determine/resolve the block issue.

Good Citizen / Bon Citoyen

Re: Purchased International Add-on but doesn't work

Four hours and no reply to my private message. :\

 

I'm not sure who thinks this mode of Customer Service is superior than a live person.

Good Citizen / Bon Citoyen

Re: Purchased International Add-on but doesn't work

20 hours and still no reply to the private message. I've already managed to make the time-sensitive call using a FREE VOIP app. This PM international add-on is a scam. 

Mayor / Maire

Re: Purchased International Add-on but doesn't work


@kvasir wrote:

20 hours and still no reply to the private message. I've already managed to make the time-sensitive call using a FREE VOIP app. This PM international add-on is a scam. 


It's not a scam. It's just not working for you. Thousands of people would have that add-on and working fine.