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Good Citizen / Bon Citoyen

Province wide calling

I’m asking this question for my dad as he is not technology savvy. I set him up a couple months ago with public mobile. He chose the province wide calling plan with no data or text. Anyway everything seems ok until he tried calling someone the other day and it says the call cannot go thru because he does not have a long distance plan. The number he dialed was indeed a province number (we are in Newfoundland), in fact to my knowledge it’s a “newer” local number for our area. In Newfoundland we do not have to dial the area code (which is 709) to make local calls unlike some provinces. Our local area most local calls are 469-**** or 468-****. Recently, maybe the past year or so they introduced 218-****, and this is the issue he is having.  I even tried putting the area code 709 in front of it and nope will not work. And just note him and the person he was calling we’re both in the province at the time of the call. I even tried it myself as I did not believe him, I thought he dialed a wrong number but no, it will not work. That’s very inconvenient for local calls. Does anyone know why this is happening?

Mayor / Maire

Re: Province wide calling

@kayla87 Have you tried asking what there previous area code was and using that? And try dialing 1 before the area code
Mayor / Maire

Re: Province wide calling

@kayla87 

Other customers have had similar problems in the past with province wide calling.  You may need to contact moderator and sometimes, they need to fix things in their backend.  

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Your dad might want to conside the $25 plan, with unlimted Canada wide and texts with 1 GB data.  For $5 more, more options.  

Good Citizen / Bon Citoyen

Re: Province wide calling

Yes I’ve tried using the area code. Gets the same message

Mayor / Maire

Re: Province wide calling


@kayla87 wrote:

Yes I’ve tried using the area code. Gets the same message


Did you try the 1 in front? Do the other older area codes still work? Are you sure you don't have to do 10 digit dialing and even sometimes using the 1?

Deputy Mayor / Adjoint au Maire

Re: Province wide calling

Hi Kayla, 

I'm in newfoundland as well. Even though the number is in the same province it can still be long distance. Did you try the 1 as suggested above? 

1-709-xxx-xxxz

It should work.

 

GC 

Good Citizen / Bon Citoyen

Re: Province wide calling

Yes I’ve tried 1 in front. And no Newfoundland does not use 10 digit dialing. And there is only one area code 709. The 469 & 468 that I mentioned in my post are the next 3 digits after the area code. When you dial a local number weather on a cell phone or landline you do not need to dial the area code. But I’ve tried dialing the area code but it still gives me the same message 

Town Hero / Héro de la Ville

Re: Province wide calling

Not really a fix, but have you considered moving your dad to an unlimited Canada-wide plan? They're quite well priced these days and then you don't have to worry about coverage.

Good Citizen / Bon Citoyen

Re: Province wide calling

I know the number can be long distance. But it’s a local

number. Plus he has PROVINCE WIDE LONG DISTANCE package so any Newfoundland number should work with that. And yes I’ve tried using 1-709- but I get the same message. He can call long distance numbers because I’ve tried, but this 709-218-**** will not work. 

Mayor / Maire

Re: Province wide calling


@kayla87 wrote:

I know the number can be long distance. But it’s a local

number. Plus he has PROVINCE WIDE LONG DISTANCE package so any Newfoundland number should work with that. And yes I’ve tried using 1-709- but I get the same message. He can call long distance numbers because I’ve tried, but this 709-218-**** will not work. 


Dunkman above gave you a link to the moderators. I think I've seen this before with new numbers. Either area code or prefix/exchange. PM has to add the numbers into their database of available known numbers. Curiously...218 belongs to Telus Smiley Happy