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Province wide calling but i got "long distance add-on required" message while in home province

wongluk
Good Citizen / Bon Citoyen

my plan has the following

Pick & Pay
- 12GB Data
- Unlimited International Text
- Unlimited Provincial Talk

 

I have a toronto number but this week when I travel to Northern Ontario, I start getting long distance add-on required message when I try to make any phone call. I have no problem receiving calls and no problem with data but I just cannot make outgoing calls.

 

my phone is not roaming and it shows I am on the "public" network.

 

help?

4 REPLIES 4

wongluk
Good Citizen / Bon Citoyen

not resolved... I am still having issue

Sabukhater
Great Neighbour / Super Voisin

Im having the same problem- any solution yet?

imm1304
Retired Oracle / Oracle Retraité

Hey @wongluk,

 

Sorry to hear about the in-province calling issues.  I will tag @Saray_O to take a look.  Send your public mobile phone number via private message to help her find your account.  

wongluk
Good Citizen / Bon Citoyen

also I tried putting "1", "+1" before the area code, still got the same msg.

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