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Town Hero / Héro de la Ville

Re: Promo before add-on

I just read the promo...1.5 gb +500mb bonus with autopay. The 1gb bonus will not be used until the full 2gb included in the plan with Auto Pay is used.

Mayor / Maire

Re: Promo before add-on

@Dragosd  According to your screenshot. The system will use your plan's 1.5 GB then the 500MB Flash bonus and if you still need more the the bonus 1GB will be used.

Town Hero / Héro de la Ville

Re: Promo before add-on


@darlicious wrote:

I just read the promo...1.5 gb +500mb bonus with autopay. The 1gb bonus will not be used until the full 2gb included in the plan with Auto Pay is used.


Maybe your wife will let you hotspot a little data off her...

Good Citizen / Bon Citoyen

Re: Promo before add-on


@geopublic wrote:

@Dragosd  According to your screenshot. The system will use your plan's 1.5 GB then the 500MB Flash bonus and if you still need more the the bonus 1GB will be used.


I thought so too, and this is the whole reason for this post!

 

But according to the first screenshot I posted, the system already started to use 47MB from my 1GB prome and the 500MB are untouched. 

Again, same plan, same promo, same promotion, the only difference is that I already used the 1.5GB and they don't even show up anymore. It looks like the Add-on only consists of the 1GB promo

 

Here is an edited screenshot with what should be on the first screenshot:

Capture edited.jpg

 

 

Town Hero / Héro de la Ville

Re: Promo before add-on


@Dragosd wrote:

The GB does indeed roll over as long as you don't use it...

And yes, I started using it after using the initiall 1.5GB of add-on.

My regular data plan is 1.5GB. There was a flash sale in the weekend of Aug 19-20.

I got a $35 plan with 1.5GB data and another 500MB Promo, plus a $5 off.

Basically a $35 plan with $5 off with 2 GB of data (1.5GB plus 500MB)

 

screenshot:   You would have to compare it to your data usage page to see if you have used the full 2gb up. If not contact a moderator to adjust or tweak your account.

 

Capture.JPG


Deputy Mayor / Adjoint au Maire

Re: Promo before add-on

Yes I agree, all use it or lose it data should be used first before tapping an add-on. I would think that would be the logical set up but can’t say how PM actually sets it up. 

 

I woukd say to c9ntact moderators and get their take on how it should work.

 

Terry

Great Neighbour / Super Voisin

Re: Promo before add-on - terrible service from Telus

I have a number of questions. I buy only data rom PM. 30 days for $30 with a 1 GB LTE and 1 GB bonus.

 

1. Why is my bonus used first before the monthly regular data.

2. It seems the bonuse carries over to the next month but never refills. Is that correct?

3. PM is part of Telus. My Telus home wifi service was down or barely useable and still  diconnects/reconnects about 10 times per day. That has gone on for three months. It was totally unusabable for 2+ weeks. During that time my time was wasted trying to call Telus Internet support and getting it fixed.I had spend many hours on my PM cellphone, using up my bonus data, waiting on hold often to only get to speak to someone fairly useless in the Phillipines or Guatamala. I knew more about computers than they did and the could do anything remotely to help. The days I had to use PM to contact Telus about my down Telus wifi are obvious from my PM usage logs. How do I get pPM  (which, again, is Telus) to reinstate my bonus gratis.

4. How do I bill PM or Telus for the many hours of my time wasted with these problems.

5. Thank you. I hope to receive direct and clear answers to my questions.

Mayor / Maire

Re: Promo before add-on - terrible service from Telus

@moose1There is no bonus for the $30 data only plan. Unless you are talking about the gift long ago.

 

1. That you need to contact the moderators. by click on the ? in the lower right hand corner.

2. Bonus never refills but roll overs until you have exhausted the allotment.

3. You will have to talk to the moderators.

4. You will have to talk to the moderators.

Town Hero / Héro de la Ville

Re: Promo before add-on - terrible service from Telus

@moose1  First to get a better response to your issues it would be best to repost your question/issue as your own...and start a new thread devoted to your particular issue. You have to problems here one with public mobile and one with tells. Only the data issue with public mobile can be dealt with here. I can follow up and give you advice on how to deal with telus wifi issues ( I've had similar ones) but that is a telus problem. They may be pms parent company but operate completely separate from one another.

On occasion after renewal the plan data in your account will not provision correctly and bonus data or purchased data addons will be used first. The only way to have this fixed is to contact a moderator via Simon (?). Click on the (?) at the bottom right of your screen and submit a ticket via Simon and ask for a human or a rep then follow the prompts to explain your issue and submit  your ticket to the moderators. Ask for them have get the tech dept. to look into the issue and ask for a data credit for you add on that was used mistakenly in advance. If you would like advice on how to deal with telus and your wfi issue and asking for credits from them you ask me here or send me a private message. I'm happy to help.

Model Citizen / Citoyen Modèle

Re: Promo before add-on - terrible service from Telus

@moose1   Is your plan the $30 1GB data only plan and for bonus do you mean the one-time bonus for current customers a few months ago?