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Great Neighbour / Super Voisin

Porting a number

hi there, just got an account today however the porting of the number hasn't occurred yet.. help pls!!

Model Citizen / Citoyen Modèle

Re: Porting a number

How long ago was this? It may take up to 2 hours for your number to port over.

Mayor / Maire

Re: Porting a number


@shawnaking wrote:

hi there, just got an account today however the porting of the number hasn't occurred yet.. help pls!!


Number porting is a 2 stage process:
Stage 1. PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should send a private message to moderator to investigate. Moderator wait time is 2 - 3 days.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider.

 

Who it your old provider?
Are you porting a landline or VoIP number to PM?
If yes, it will take up to a week to port.

 

If you port from a mobile number, it may take up to 2 days to complete. You can continue to use your old SIM card until it stops working. Then, start using PM SIM card.

 

Great Citizen / Super Citoyen

Re: Porting a number

@mojorisingDepending on what kind of number the OP is trying to port I would say 2 hours is the minimum.

Mayor / Maire

Re: Porting a number

@shawnaking 

If you are porting a landline or VOIP line, it can several days to one week.  Mobile lines are quicker.  Telus and Koodo mobile lines are the quickiest since they are the same company.  You can continue to use your old carrier SIM card.  When it stops working, try the Public mobile SIM card and it should be working.  

 

If your mobile line port is greater than 12 hours, you should contact moderator via private message.  

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Model Citizen / Citoyen Modèle

Re: Porting a number

 

  • cell to cell ports typically take up to 2 hours, the max 3-4 hours. Anything longer typically means a failed port. 
  • landline ports are up to 3 business days. 
  • Voip ports are longer and take 5-7 days (porting from US counts as Voip).

Do not cancel your previous service until after the port. Continue using your previous provider's SIM card until it stops working, then you will know the port is complete.

 

Town Hero / Héro de la Ville

Re: Porting a number


@shawnaking wrote:

hi there, just got an account today however the porting of the number hasn't occurred yet.. help pls!!


When complete, Public Mobile will send text mesaage to confirm numbered transfered.

 

If there is problem, Public Mobile will send a text mesage saying to contact the. If you get that, send private message to moderators.