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Plans add-on wrong one added by accident

JC25
Great Neighbour / Super Voisin

Is there a way to cancel an add-on plan that was added by accident? 

 

I meant to add on the 200 MB US roaming data plans but also accidently chose: 

1) 200MB Add-on (local) - which i'm not using

2) US Roaming - 500 MB Data (10-day) - barely used and will be wasted once expires.

 

Can these be refunded please? 

 

2 REPLIES 2

NDesai
Oracle
Oracle

Since Public Mobile is a prepaid service, they usually don't offer refunds. 

But you can try sending private message to the Moderator_Team with your accounts details and an explanation to see what they say. 

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

closng
Deputy Mayor / Adjoint au Maire

@JC25, you can try messaging the Moderators to see if they can help you with swaping your add-on to the intended addons you need:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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