10-28-2017 02:58 PM - edited 01-04-2022 02:50 PM
Is there a way to cancel an add-on plan that was added by accident?
I meant to add on the 200 MB US roaming data plans but also accidently chose:
1) 200MB Add-on (local) - which i'm not using
2) US Roaming - 500 MB Data (10-day) - barely used and will be wasted once expires.
Can these be refunded please?
10-28-2017 03:02 PM
Since Public Mobile is a prepaid service, they usually don't offer refunds.
But you can try sending private message to the Moderator_Team with your accounts details and an explanation to see what they say.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
10-28-2017 03:01 PM
@JC25, you can try messaging the Moderators to see if they can help you with swaping your add-on to the intended addons you need:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437