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Mayor / Maire

Re: Plan

@Shelby3 

If you signed up with credit card for autopay, you should receive the same $2 autopay as your husband.  

 

As for the $5 GB add on promotion, the fine print has caused issues for several customers.  

 

You may want to contact moderator for autopay issues and special promotion.  Explain your situation and see what moderator can do for you.  No guarantees about the promotion, but moderator should help with autopay.  Expect 1-2 days response time.

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan


@Shelby3 wrote:

Was not aware that you can only have 1 email per account - interesting.

 

Still pretty unfair.


@Shelby3, the email address seems to be the unique identifier in the database used to record account information.  A bad way to do it, as it is totally conceivable that someone may wish to use very many accounts, and only 1 (or a few) emails to organize.

 

At this time, it's the 'way things are', and probably will not change soon.

Good Citizen / Bon Citoyen

Re: Plan

Too bad I wasn't aware before ordering 3 other SIM cards.

Good Citizen / Bon Citoyen

Re: Plan

Still haven't received my $2 off for the autoplan.

Great Citizen / Super Citoyen

Re: Plan

@Shelby3If you have added a credit card or Visa Debit to you file under Payment -> Manage Autopay you can click on Check your rewards to see if your $2 is there. If you have added the information but the rewards is not there then you will need to contact the Moderators. Also the rewards will "disappear" during your payment cycle as it is being applied to your balance.

 

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Mayor / Maire

Re: Plan


@Shelby3 wrote:

Still haven't received my $2 off for the autoplan.


Did you contact the moderators? What did they say?

 

To review: Two things with the $2:

1. at initial activation, you get $2 deposited one time into your Available Funds.

2. you get an indicator in your rewards area on your overview page that you will get $2

 

#1 won't happen if you didn't initially set up autopay

#2 will happen when you setup autopay

 

Credits given to the account go into Available Funds.

Rewards "earned" get converted into Available Funds at renewal.

Renewals always use Available Funds first then go to autopay for the rest.

Good Citizen / Bon Citoyen

Re: Plan

It was set up at activiation and there was no indicator in your rewards area on overview page.

 

I have been in contact with a moderator and they are going to review.

 

Since then I have also set up my sons phone and got no rewards on his phone for he autopay either.

Mayor / Maire

Re: Plan


@Shelby3 wrote:

It was set up at activiation and there was no indicator in your rewards area on overview page.


@Shelby3 how long ago did you activate?  If you haven't had your first renewal yet, please see @z10user4's reply above.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: Plan

Activated on June 8th.

Mayor / Maire

Re: Plan


@Shelby3 wrote:

Activated on June 8th.


@Shelby3 then please see @z10user4's response above which explains it.  In a nutshell:  what you're experiencing is normal behaviour for a new account, and you will get twice the auto-pay discount on your first renewal (on July 8th), and then settling back to the regular amount on your subsequent renewals (every 30 days starting August 7th).  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.