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Good Citizen / Bon Citoyen

Plan renewal issue

So my plan reset on December 7th (Today), I thought my plan was $45, but it was $50.  I put $45 into my account the night before.  I didn’t have enough funds on my payment method so it didn’t go through.  Today I changed my plan back to the $45 plan with 6.5gb 3G data.  My account now says I have that plan with talk and text, but no data on the overview even though it says it’s included as part of the package. Please help!

 

Edit: My data, calls or texts do not work.

Mayor / Maire

Re: Plan renewal issue

If your plan is listed as Active now, try rebooting your phone.   Could just need a kick to reset.

 

If that fails, try setting your phone in Self-Serve as lost for 5-10 minutes, then turn off the setting, followed by a reboot again.

Good Citizen / Bon Citoyen

Re: Plan renewal issue

Thanks very much it worked!

Mayor / Maire

Re: Plan renewal issue


@Bitflipher wrote:

Thanks very much it worked!


@Bitflipher was it the reboot or the lost/stolen trick that worked?


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Mayor / Maire

Re: Plan renewal issue

Was it just the reboot required, or the lost status change?  Just curious.

Good Citizen / Bon Citoyen

Re: Plan renewal issue

The lost status change for 5 minutes, didn’t even need to reboot after that.  A regular reboot didn’t do it.