Plan not working

[Jianguo]

I recently changed a plan to $40 for 30days. But After i changed it and paid the $40 the plan didn’t work. I can’t make phone calls. Anyone had this issue before? How can this be resolved?

[hairbag1]

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@Jianguo wrote:

I recently changed a plan to $40 for 30days. But After i changed it and paid the $40 the plan didn’t work. I can’t make phone calls. Anyone had this issue before? How can this be resolved?

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Well...we're all waiting to hear if you got it resolved or not. Let us know, 'cause if it didn't, there are other things we can suggest to get it right.

[Triguy]

Try using a different browser and incognitio mode.  Clear your cache and cookies then reboot. Also try adding a $1 payment.  If you still have problems then submit a ticket by clicking on the question mark on the bottom right

[ooakosiryan]

We need a bit more info to figure out what's going on:

• When you log in, what's your status? Is it Active?
• What does your My Plan show? Does it show $40 for 30 Days?
• Can you receive calls? Do texts work? Does data work?

[hairbag1]

Try cycling phone off / on again.

Try adding $1 to your account.

Try the Lost / Stolen trick.

Log into My Account...does it say account is Active ?

Anything help ?