Plan doesn't work after payment

[jeffreyip]

I renewed my 120 days today but my phone still has no data. How come?

[jeffreyip]

Thank you!

[jeffreyip]

Yes - calling and texting works. It's data that doesn't (i ran out previously but have since renewed).

[mcandito]

following

[Samianauman]

Here s how to contact mod

Contact moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


Thanks

[Acekiller]

Since you 'renewed', I am assuming it was working before?  If so, time to give the mods a shout and let them fix the issue.

[NDesai]

Login to your self-serve account and confirm your plan is active and has data under Add-ons. Does calling or texting working?