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Good Citizen / Bon Citoyen

Plan does not work after Change

Hey Guys,

 

I´ve been with Public Mobile for 40 months and until now I had no issues. I´ve had a plan with text, calls and 4.5 GB of data. After my plan expired this month I changed my plan to a cheaper one and loaded my account with money again. This was possible and the payment for the new plan was successful ($35 instead of 40$ paid from my balance). Unfortunately, even though I now have (paid)  a plan with 1GB of data, unlimited calls and text, I can neither call, text or go to the internet (always error message in a browser).
Has anyone experienced this issue before?

Best,

Tim

Town Hero / Héro de la Ville

Re: Plan does not work after Change


@tspielmann wrote:

Hey Guys,

 

I´ve been with Public Mobile for 40 months and until now I had no issues. I´ve had a plan with text, calls and 4.5 GB of data. After my plan expired this month I changed my plan to a cheaper one and loaded my account with money again. This was possible and the payment for the new plan was successful ($35 instead of 40$ paid from my balance). Unfortunately, even though I now have (paid)  a plan with 1GB of data, unlimited calls and text, I can neither call, text or go to the internet (always error message in a browser).
Has anyone experienced this issue before?

Best,

Tim


Hi, try this. This resets the account and quite often fixes this issue.

 

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

 

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Town Hero / Héro de la Ville

Re: Plan does not work after Change


@tspielmann wrote:

Hey Guys,

 

I´ve been with Public Mobile for 40 months and until now I had no issues. I´ve had a plan with text, calls and 4.5 GB of data. After my plan expired this month I changed my plan to a cheaper one and loaded my account with money again. This was possible and the payment for the new plan was successful ($35 instead of 40$ paid from my balance). Unfortunately, even though I now have (paid)  a plan with 1GB of data, unlimited calls and text, I can neither call, text or go to the internet (always error message in a browser).
Has anyone experienced this issue before?

Best,

Tim


Is your account status active?

If yes, your plan change may not be provisioned correctly.  Try the lost/stolen phone trick may get your plan features provisioned again.

 

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 - 72 hours. Good luck.

Good Citizen / Bon Citoyen

Re: Plan does not work after Change

Thanks Guys, now it's working again!

Good Citizen / Bon Citoyen

Re: Plan does not work after Change

Hey Guys,

 

after the trick you proposed data started working again. However, I still cannot call 888 numbers even though I have a Canada wide talk option included. Has anyone experienced this before?

Best,
Tim

Town Hero / Héro de la Ville

Re: Plan does not work after Change

@tspielmann

Yes, some other customers have brought up the issue.  

 

You might want to try the lost/stolen phone trick again.  It worked with another customer yesterday who was try to call 1-888 Purlator phone number and it worked to fix that problem.  

 

Or the other option is to contact moderator to fix issue.   

Mayor / Maire

Re: Plan does not work after Change


@tspielmann wrote:

Hey Guys,

 

after the trick you proposed data started working again. However, I still cannot call 888 numbers even though I have a Canada wide talk option included. Has anyone experienced this before?

Best,
Tim


Of course you need the 1 in front. But also some toll free's are geographically limited.

Are you willing to share the number so others can see if it works for them?

Good Citizen / Bon Citoyen

Re: Plan does not work after Change

I´ve called the same number 1 weeks ago with my old plan and it worked just fine. I´ve tried the lost/stolen trick again but no effect. 

The number is 1-888-426-7826

Mayor / Maire

Re: Plan does not work after Change


@tspielmann wrote:

I´ve called the same number 1 weeks ago with my old plan and it worked just fine. I´ve tried the lost/stolen trick again but no effect. 

The number is 1-888-426-7826


Worked for me.

I guess you need to talk to the mods.

Good Citizen / Bon Citoyen

Re: Plan does not work after Change

I will, unfortunately I did not even get a reply regarding the first issue to a message 2 days ago. Anyways, thank you guys!