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Plan didn't change yet was still charged for new plan

Dougk
Great Citizen / Super Citoyen
We recently switched my wife's and my account to the new 12gb+6gb plan we got billed properly for it however it kept us on out current 30 day billing cycle vs new 90 day...so our accounts show the 30 day cycle paid and avail 114 and 106 respectfully... Anyone have this issue? It was a future dated change and both accounts leading up to renewal date showed them in "my plan" or "future plan" ... Waiting on a moderater team... But figured while waiting would ask here if anyone had same issue.?
4 REPLIES 4

Dougk
Great Citizen / Super Citoyen
Finally resolved!

Dougk
Great Citizen / Super Citoyen
Wow 3 hours later and still nothing..curious how many mods actually work for public?

Dougk
Great Citizen / Super Citoyen
Yep aware.. Was curious if anyone else had issue.

mimmo
Retired Oracle / Oracle Retraité

As long as you private messaged the mod team they will look after you.

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