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Good Citizen / Bon Citoyen

Plan change

When I upgrade my plan do I lose referral & other bonuses that billing period?


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Mayor / Maire

Re: Plan change


@trishe wrote:

When I upgrade my plan do I lose referral & other bonuses that billing period?


No, referrals and rewards are always associated with your account and not your plan so you have nothing to worry about.

View solution in original post


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Mayor / Maire

Re: Plan change

No not at all

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Mayor / Maire

Re: Plan change


@trishe wrote:

When I upgrade my plan do I lose referral & other bonuses that billing period?


No, referrals and rewards are always associated with your account and not your plan so you have nothing to worry about.

View solution in original post

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Good Citizen / Bon Citoyen

Re: Plan change


@trishe wrote:

When I upgrade my plan do I lose referral & other bonuses that billing period?


So that could only occur if somebody downgraded their account to say $15 or such that does not qualify? 

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Mayor / Maire

Re: Plan change

 
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Model Citizen / Citoyen Modèle

Re: Plan change

 


@trishe wrote:

@trishe wrote:

When I upgrade my plan do I lose referral & other bonuses that billing period?


So that could only occur if somebody downgraded their account to say $15 or such that does not qualify? 


Referral rewards and such still work on the $15 plan... I think there were some promos that required people to be on a plan $25+ though, so maybe downgrading to that you'd lose your promo bonus? I'm not sure. But normal rewards like the autopay, referral, and community rewards still work on the lesser plans.

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Mayor / Maire

Re: Plan change


@trishe wrote:

@trishe wrote:

When I upgrade my plan do I lose referral & other bonuses that billing period?


So that could only occur if somebody downgraded their account to say $15 or such that does not qualify? 


@trishe  If you are asking about promos yes, some promos may require to be on a plan that can't go below a certain amount, in that case if you change your plan and not meet the requirements you will lose the promo.

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Great Neighbour / Super Voisin

Re: Plan change

Your referral rewards will stay with you as long as you stay on an eligible plan! The only plans that are ineligible are the 10-day plans. 

 

https://www.publicmobile.ca/en/bc/get-help/articles/reward-rules

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Mayor / Maire

Re: Plan change

@trishe You will not lose referral or auto-renew bonuses, but you may lose other bonuses. If the plan you have has a bonus attached to the specific plan, eg. 500MB data, and you change plans you will lose the bonus associated with the plan you are currently on.
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Good Citizen / Bon Citoyen

Re: Plan change

Hi, your referral and bonuses should not be lost!