cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Phone still barred after payment yesterday

Hi.  I've paid for my 25$ plan but I keep being barred suggesting I need to top up on an add on onto my plan which I've not signed up for nor paid for before.  What do I do

Mayor / Maire

Re: Phone still barred after payment yesterday


@Carole3 wrote:

Hi.  I've paid for my 25$ plan but I keep being barred suggesting I need to top up on an add on onto my plan which I've not signed up for nor paid for before.  What do I do


Does your account show active when you log in? 

 

You can try rebooting your phone, this should reset the SIM/account.

 

Or try topping up your account with one or two dollars and restarting your phone.

Mayor / Maire

Re: Phone still barred after payment yesterday

@Carole3 

Do you see $25 in your available funds?  Is your phone working? 

 

Might want to try two tricks that might re-activate/reset your plan:

1.  Report your phone lost/stolen.  Logout.  Wait few minutes.  Login.  Report your phone found.

2.  Manually add $1 into your balance.  

These actions sometimes with reset your SIM/re-activate account.  

 

To report your phone stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found. 

 

 

Deputy Mayor / Adjoint au Maire

Re: Phone still barred after payment yesterday


@Carole3 wrote:

Hi.  I've paid for my 25$ plan but I keep being barred suggesting I need to top up on an add on onto my plan which I've not signed up for nor paid for before.  What do I do


Why would you think that you need to top up an add on you don't want? That makes no sense. You mean the free Add on you were given for being a member prior to the new site? You don't need to pay for that nor did you pay for it already.

Good Citizen / Bon Citoyen

Re: Phone still barred after payment yesterday

Yes my last payment reflects.  Tried option 1 yesterday it didn't work.  Let me go for option 2 and let you know how it goes.  Crossing fingers.  Thanks! 

Good Citizen / Bon Citoyen

Re: Phone still barred after payment yesterday

Was wondering about that too.... 

Good Citizen / Bon Citoyen

Re: Phone still barred after payment yesterday

Thanks it's OK now

Good Citizen / Bon Citoyen

Re: Phone still barred after payment yesterday

Thanks now sorted 

Good Citizen / Bon Citoyen

Re: Phone still barred after payment yesterday

Thanks working now

Oracle

Re: Phone still barred after payment yesterday


@Carole3 wrote:

Thanks it's OK now


What sorted it for you?


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.