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Phone plan

Ucheoruebor
Great Neighbour / Super Voisin

My data, texting or calling isnt working

6 REPLIES 6

PAULRANG18
Deputy Mayor / Adjoint au Maire

If absolutely nothing is working, then it's likely the account is inactive or suspended. A new account may need to be activated with another sim card.

Staliger
Mayor / Maire

@Ucheoruebor wrote:

My data, texting or calling isnt working


Do you have enough funds on your account? Is your account active? Did you restart your phone?

geopublic
Mayor / Maire

@Ucheoruebor wrote:

My data, texting or calling isnt working


@Ucheoruebor  Sounds like your account mught be suspended, to verify call 611 from your device. If your account is active then restart your phone.

gblackma
Mayor / Maire

@Ucheoruebor was your credit card charged? Did you port a recently number? If it did, your port may still be in progress and will take some time to complete? Where did you port your number from?


@Ucheoruebor wrote:

My data, texting or calling isnt working


 

Luddite
Oracle
Oracle

@Ucheoruebor Have you just activated your SIM/account? Has your credit card been charged?


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

LovesToPM
Mayor / Maire

@Ucheoruebor wrote:

My data, texting or calling isnt working


What does the message say when you call 611? Or logon your self-serve account

 

Are you able to confirm whether your account is active?

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