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Good Citizen / Bon Citoyen

Phone Calls Cutting Out

 

I am travelling in the states (North and South Carolina) but incoming and outgoing calls keep cutting out after 10-15 seconds. The add ons I have are listed below and I have no problems with the data portion of the add ons.


200 min US and Canada Long Distance

  • 500 min Canada-Wide Long Distance
  • US Roaming - 250 MB Data (10-day)
  • US Roaming - Unlimited Talk (10-day)
  • US Roaming - Unlimited Talk (10-day)
  • US Roaming - Unlimited Text (10-day)

Thanks and everything is still current within the 10 days and I have no idea why unlimited USA roaming talk is listed twice 

 


Accepted Solutions
Highlighted
Mayor / Maire

Re: Phone Calls Cutting Out

@szaman  Definitely a result of having multiple US roaming talk add-ons active at the same time. Only the moderator can fix this so as others have mentioned you need to submit a ticket for help.

 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

 

s.JPG

 

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: Phone Calls Cutting Out

Try to manually select either of AT&T or T-mobile..whichever works best where you're at.

Highlighted

Re: Phone Calls Cutting Out


@szaman wrote:

 

I am travelling in the states (North and South Carolina) but incoming and outgoing calls keep cutting out after 10-15 seconds. The add ons I have are listed below and I have no problems with the data portion of the add ons.


200 min US and Canada Long Distance

  • 500 min Canada-Wide Long Distance
  • US Roaming - 250 MB Data (10-day)
  • US Roaming - Unlimited Talk (10-day)
  • US Roaming - Unlimited Talk (10-day)
  • US Roaming - Unlimited Text (10-day)

Thanks and everything is still current within the 10 days and I have no idea why unlimited USA roaming talk is listed twice 

 


Dropped calls can be because of the network quality/signal strength.

 

By any chance do you have more than one of the same roaming add-on in your acccount?  I believe that I've read before that if someone does that (not sure if the system allows you do it), that the dropped call issue could be the result.

Highlighted
Oracle

Re: Phone Calls Cutting Out


@szaman wrote:

 

I am travelling in the states (North and South Carolina) but incoming and outgoing calls keep cutting out after 10-15 seconds. The add ons I have are listed below and I have no problems with the data portion of the add ons.


200 min US and Canada Long Distance

  • 500 min Canada-Wide Long Distance
  • US Roaming - 250 MB Data (10-day)
  • US Roaming - Unlimited Talk (10-day)
  • US Roaming - Unlimited Talk (10-day)
  • US Roaming - Unlimited Text (10-day)

Thanks and everything is still current within the 10 days and I have no idea why unlimited USA roaming talk is listed twice 

 



@szaman wrote:

 

I am travelling in the states (North and South Carolina) but incoming and outgoing calls keep cutting out after 10-15 seconds. The add ons I have are listed below and I have no problems with the data portion of the add ons.


200 min US and Canada Long Distance

  • 500 min Canada-Wide Long Distance
  • US Roaming - 250 MB Data (10-day)
  • US Roaming - Unlimited Talk (10-day)
  • US Roaming - Unlimited Talk (10-day)
  • US Roaming - Unlimited Text (10-day)

Thanks and everything is still current within the 10 days and I have no idea why unlimited USA roaming talk is listed twice 

 


I am wondering if the listing of the two talk add-ons is causing some sort of conflict.  I would contact the moderators using the ? in the bottom right-hand corner and see if it is possible to remove one of the add-ons and see if that clears things up.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Highlighted
Mayor / Maire

Re: Phone Calls Cutting Out

Looks like you somehow double purchased the talk add on. That could be why i's glitchy. You'll have to click the ? in lower right side of page to start process of moderator assistance. Type "contact moderator" and follow directions.

Highlighted
Mayor / Maire

Re: Phone Calls Cutting Out

@szaman  Definitely a result of having multiple US roaming talk add-ons active at the same time. Only the moderator can fix this so as others have mentioned you need to submit a ticket for help.

 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

 

s.JPG

 

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

View solution in original post

Highlighted
Mayor / Maire

Re: Phone Calls Cutting Out

@szaman 

Here's a portion of a message that the moderators mistakenly sent to me...

 

...I have checked your account and definitely there are 2 add-ons that were added the same date, However, this is not considered as the main reason for calls cutting out. According to the IT department, it is related to the poor signal. I strongly recommend you to switch networks selecting whichever works better where you're at. It might be any of these works better like Verizon, AT&T, Spring, T-mobile or any other one that your phone recognizes as stronger.

 

Highlighted
Mayor / Maire

Re: Phone Calls Cutting Out

Oh dear. See this is why I keep salt around when I see things from the mods.

So this mod is saying we can roam on those other networks. Yeah I don't think so.

Highlighted
Mayor / Maire

Re: Phone Calls Cutting Out

@z10user4...not so sure that the un-named moderator got it right this time.

Highlighted
Mayor / Maire

Re: Phone Calls Cutting Out


@hairbag1 wrote:

@z10user4...not so sure that the un-named moderator got it right this time.


Exactly. That's what I said.