Payment

[sincereamina]

Hello, 

I have paid for my plan but it says that it is not in service!

i need this fixed ASAP!!!

[mh1983]

---

@geopublic wrote:

---

@mh1983 wrote:

If it's the outage/account issue that others reported, a reboot won't fix it. But someone in https://productioncommunity.publicmobile.ca/t5/Announcements/New-plans-launching-on-April-23rd/td-p/... reported that their account was restored, so hopefully it means PM is rolling out fixes. (Would be great if they actually acknowledged this.)

---

@mh1983 I don't agree in most cases when PM fixes an account issue they ask the client to restart their phone That is why the recommendation was made.

---

No slight intended and of course a reboot never hurts. Just wanted to suggest that the OP's issue might be related to the ongoing account/service issues and it's out of our hands at this point.

[geopublic]

---

@sincereamina wrote:

Right. Thanks for the encouragement. However, this is a serious issue and definitly needs to be fixed as soon as possible. But thanks again  

---

I agree 100% 

[sincereamina]

Right. Thanks for the encouragement. However, this is a serious issue and definitly needs to be fixed as soon as possible. But thanks again  

[geopublic]

---

@sincereamina wrote:

Hello, 

Yes i tried restarting it and it still does not work. 

---

@sincereamina Other customers are reporting that their service has been restored so hopefully your issue will be resolved soon.

[sincereamina]

Hello, 

Yes i tried restarting it and it still does not work. 

[geopublic]

---

@mh1983 wrote:

If it's the outage/account issue that others reported, a reboot won't fix it. But someone in https://productioncommunity.publicmobile.ca/t5/Announcements/New-plans-launching-on-April-23rd/td-p/... reported that their account was restored, so hopefully it means PM is rolling out fixes. (Would be great if they actually acknowledged this.)

---

@mh1983 I don't agree in most cases when PM fixes an account issue they ask the client to restart their phone That is why the recommendation was made.

[mh1983]

If it's the outage/account issue that others reported, a reboot won't fix it. But someone in https://productioncommunity.publicmobile.ca/t5/Announcements/New-plans-launching-on-April-23rd/td-p/... reported that their account was restored, so hopefully it means PM is rolling out fixes. (Would be great if they actually acknowledged this.)

[geopublic]

---

@sincereamina wrote:

Hello, 

I have paid for my plan but it says that it is not in service!

i need this fixed ASAP!!!

---

@sincereaminaSimilar issues have been reported by other users. PM is trying to reslove the issue. Try restarting your phone. If it's still an issue click here to report your issue.