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Great Neighbour / Super Voisin

Re: Payment Issue

The payment is due at the end of the billing period yes? 

 

If payment is due at the end, I shouldn't have been charged now. 

Mayor / Maire

Re: Payment Issue


@Azoth wrote:

The payment is due at the end of the billing period yes? 

 

If payment is due at the end, I shouldn't have been charged now. 


PM is prepaid so you pay in advance (as already mentioned earlier).  Since you also changed your plan mid-cycle you will have a new billing date.

Mayor / Maire

Re: Payment Issue


@Azoth wrote:

The payment is due at the end of the billing period yes? 

 

If payment is due at the end, I shouldn't have been charged now. 


@Azoth...you did everything right ...except you should have selected "Change at next renewal date". That way your selected plan change would take affect at your next renewal...and payment would be taken then.

Instead you must have slected "Change plan now". You've paid for it right away and your new plan selected took affect right away. You've forfeited any talk/text/data balance on your old plan and there's no refunds or pro-rating.

You can see if a moderator might make a plan adjustment. Click on the ? in lower right side of the page...Type "contact a moderator" and follow instructions.

Don't be disappointed if your request is rejected as PM philosohy is generally no refunds...especially when customer errs. Good luck.