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Great Neighbour / Super Voisin

Paid my bill and changed my plan for next month but my line is still suspended?

@Moderator_Team


I PAID my current plan and changed my plan for next month to be $150 instead of $220 and now it is saying I need to PAY the $150 to reactivate my plan even tho i did pay $220 yesterday!!!! HELP!

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Great Neighbour / Super Voisin

Re: Paid my bill and changed my plan for next month but my line is still suspended?

Send a private message to the @Moderator_Team make sure you include your account number, phone number, and describe your problem.

 

They should be able to sort you out!

 

Great Neighbour / Super Voisin

Re: Paid my bill and changed my plan for next month but my line is still suspended?

Thank you

Deputy Mayor / Adjoint au Maire

Re: Paid my bill and changed my plan for next month but my line is still suspended?

@Akopianaite

 

Follow @Wdavery's advice, they'll be able to review your account and get everything sorted out.

Great Neighbour / Super Voisin

Re: Paid my bill and changed my plan for next month but my line is still suspended?

Thank you i have done this I am waiting for a response as this is a business line

Great Neighbour / Super Voisin

Re: Paid my bill and changed my plan for next month but my line is still suspended?

Last time I contacted them they replied VERY quickly. Hopefully you can get this all sorted out tonight. Good luck to you.

Deputy Mayor / Adjoint au Maire

Re: Paid my bill and changed my plan for next month but my line is still suspended?

Perfect.  ...and to fore-warn you, the moderators answer the private messages in the order they come in so it may take a short while for you to get your reply.  Patience is key but they will have the answers to your problem - rest assured.

Oracle

Re: Paid my bill and changed my plan for next month but my line is still suspended?

@Akopianaite Food for thought: https://productioncommunity.publicmobile.ca/t5/Getting-Started/100-SERVICE/m-p/183753#M33693


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
hl
Great Neighbour / Super Voisin

Re: Paid my bill and changed my plan for next month but my line is still suspended?

I have paid for 200 minutes of US talk minutes add I am in the states and will need to talk to Canada but now the phone still says I don't have a plan? ?? The roaming for texts is working though? 

Mayor / Maire

Re: Paid my bill and changed my plan for next month but my line is still suspended?

 

@hl odd.  Questions:

 

1) What exactly did you purchase?  Did you purchase the US Roaming Texting and US Roaming Talk add-ons spearately (at $8 each), or as part of either the $15 US Roaming Talk+Text bundle or the $20 US Roaming Talk+Text+250MB Data bundle?

 

2) If you bought the talk and text add-ons separately, are you 100% sure you purchased the US Roaming Talk add on (for $8) rather than one of the two long distance minutes add-ons (400 mins for $15 or 200 mins for $8)?  The long distnace minutes are only for use to make calls to other places while you are physically in Canada.  

 

3) Are you certain you completed both steps of the 2-step process when you purchased the US Roaming Talk add-on?

 

4) If all of the above checks out--have you tried rebooting your phone?

 

 

EDIT::  After re-reading your post @hl, I'm not 100% sure that question 2 above is the cause.  You bought the wrong add-on.  The 200 mins add on is for making long distance calls to the US (and/or other parts of Canada if you're on a province-wide talk plan) but only while you are in Canada.  To get talk time in the US, you need to purchase the US Roaming Talk add-on for $8.  It gives you unlimited outbound minutes to any numbers in the US or Canada plus unlimited inbound minutes from anywhere for exactly 10 days while you are physically in the USA.

 

To resolve: go purchse the US Romaing Talk add on for another $8, and when you return to Canada, contact the moderator team to see what they can do for you for your acccidentally purchased 200 min add-on.  To do that, see here:

 

Spoiler
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  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
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How can I view my private messages between myself and a Community Moderator?

 


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