Paid for my plan but it is oh hold. what to do with that?

[Rahulrj]

edited by computergeek541: phone number removed

[popping]

@Rahulrj 

On Jun 2, you topped up your account with $40 and purchased $15 400 international add-on.

On Jun 3, you added another $1 to you account.  I am guessing that your were trying to trigger PM server to provision your plan again.

In order for us to provide correct solution to get your phone working again, we need to know which plan do you have and your current account status.

If you account status is active and adding $1 was not able to get your account working again, you need to contact moderator for assistant.

If you have a $25 plan and your account status is expired or suspended, you have enough available fund to reactivate your account.  Click the reactivate you account link on your overview page to get your phone working again.

If you have a $40 plan and your account status is expired or suspended, you need to add another $14 to you account and click reactivate you account link on your overview page to get your phone working again.

We will provide more info after you provide us your account status and which plan you have.

Have a better and better days!

[gpixel]

@geopublic he's on the $40 5gb plan on auto-pay. 

@Rahulrj you need to manually top up $14 to activate your account

[geopublic]

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@Carniam wrote:

Taxes would also have to be taken into consideration correct?

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Taxes get automatically added to the amount when making one-time payments using selfserve or dialing 611.

[Carniam]

Taxes would also have to be taken into consideration correct?

[geopublic · Accepted solution]

@Rahulrj  Those screenshots show that you funded your account with $40.00 then you purchased a 400 International minute add-on for $15 so your balance was reduced to $25.00 then you added $1 to your account. What is the cost of your plan? You currently have $26.00 so you need to fund your account with Plan cost  $40- $26 = $14 to cover the cost of renewal.

Did you enable Auto-Pay?

Edit: Thanks @gpixel 

[gblackma]

@Rahulrj  try these tricks to restart/ reset your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone.

4. Add $2 through One Time Payment to your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  Stay safe. 

[Jillian]

@Rahulrj just a heads up that your phone number is clearly visible in you images. Please edit them to block out private info as this is a public forum

[hairbag1]

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@Rahulrj wrote:

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Log into My Account...is your account Active or something else ? Are your phone features currently working ?