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Great Neighbour / Super Voisin

Paid bill autopay for December, but left the country

Hello, please, I paid the bill for monthly plan by Autopay , but I left the country to visit my home in Europe day before and will be back after two months. Is it some chance to ask the money back? I will not use the phone number two months ( and this sim does not work in Europe it looks above that). Thank you. Martin

Mayor / Maire

Re: Paid bill autopay for December, but left the country


@mauglan wrote:

Hello, please, I paid the bill for monthly plan by Autopay , but I left the country to visit my home in Europe day before and will be back after two months. Is it some chance to ask the money back? I will not use the phone number two months ( and this sim does not work in Europe it looks above that). Thank you. Martin


You can log in to your account and turn off autopay. You won't get the reward but it won't renew either. If you get back before 90 days after the service goes into suspension then you can just pay up to renew and turn on autopay and carry on.

Other than that generally no...there are no refunds in this prepaid world.