cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
elhota
Great Citizen / Super Citoyen

Overcharging minutes

I just noticed that the minutes that are being charged is more than what the minutes are showing in my phone.  For example, there was a call that is showing 0:58 in my phone.  And the detail usage in my account detail usage summary is 1:12.

Does anyone else notice this?  So basically I am going to be charged 2 minutes instead of 1.  It seems that I'm getting fleeced on the minutes left and right. 


Accepted Solutions
JaimeLaPizza
Model Citizen / Citoyen Modèle

Re: Overcharging minutes

Here are the Terms of service: https://publicmobile.ca/pdfs/Public_Mobile_Terms_of_Service.pdf

It is unfortunate, but it does say that : Voice airtime is calculated, for both incoming and outgoing calls, from the time the call is initiated to the time it is disconnected, including the
time used to route the call through the network and any ring time. The airtime for each voice call is rounded up to the nearest minute. 

View solution in original post


All Replies
ShawnC13
Oracle

Re: Overcharging minutes


@elhota wrote:

I just noticed that the minutes that are being charged is more than what the minutes are showing in my phone.  For example, there was a call that is showing 0:58 in my phone.  And the detail usage in my account detail usage summary is 1:12.

Does anyone else notice this?  So basically I am going to be charged 2 minutes instead of 1.  It seems that I'm getting fleeced on the minutes left and right. 


Edited hit post instead of quote

Your phone timer starts when the call had connected.  PM counts the connection time as well.  So even dialing time is included with PM counts


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

RobertQc
Mayor / Maire

Re: Overcharging minutes


@elhota wrote:

I just noticed that the minutes that are being charged is more than what the minutes are showing in my phone.  For example, there was a call that is showing 0:58 in my phone.  And the detail usage in my account detail usage summary is 1:12.

Does anyone else notice this?  So basically I am going to be charged 2 minutes instead of 1.  It seems that I'm getting fleeced on the minutes left and right. 


Your call does not include dialing the number but public mobile does? I know at least it rounds up. Maybe someone on the 50 minute plan like @z10user4 can chime in, he has a pretty good grasp on these concepts. 

RobertQc
Mayor / Maire

Re: Overcharging minutes

@ShawnC13  #Qualitypost 😛

 

quality.png

JaimeLaPizza
Model Citizen / Citoyen Modèle

Re: Overcharging minutes

Here are the Terms of service: https://publicmobile.ca/pdfs/Public_Mobile_Terms_of_Service.pdf

It is unfortunate, but it does say that : Voice airtime is calculated, for both incoming and outgoing calls, from the time the call is initiated to the time it is disconnected, including the
time used to route the call through the network and any ring time. The airtime for each voice call is rounded up to the nearest minute. 

View solution in original post

RobertQc
Mayor / Maire

Re: Overcharging minutes


@ShawnC13 wrote:

@elhota wrote:

I just noticed that the minutes that are being charged is more than what the minutes are showing in my phone.  For example, there was a call that is showing 0:58 in my phone.  And the detail usage in my account detail usage summary is 1:12.

Does anyone else notice this?  So basically I am going to be charged 2 minutes instead of 1.  It seems that I'm getting fleeced on the minutes left and right. 


Edited hit post instead of quote

Your phone timer starts when the call had connected.  PM counts the connection time as well.  So even during time is included with PM counts


@ShawnC13  That was what I was thinking too, from the time your phone establishes a connection with the network, but the phone itself only counts from the time the call is active and answered.

ShawnC13
Oracle

Re: Overcharging minutes

@RobertQc , yes on my phone having some issues lol


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

Steve58
Great Neighbour / Super Voisin

Re: Overcharging minutes

With all the free unlimited talk minute plans out there, you'd think PM would follow Home Depot's policy of rounding down at the cash register in favour of the customer. It's just good public relations. PM should at the very least not round up to the next minute but charge for every second connected. Instead they come off as a greedy penny pinchers. That looks really bad. I know it's been the industry practice for many years. But don't you think it's time for public mobile 2 take the lead and change this deplorable industry practice. That would be good PR

RossN
Mayor / Maire

Re: Overcharging minutes

@Steve58 I suppose if they start selling building materials they may consider it lol

tqlam
Great Citizen / Super Citoyen

Re: Overcharging minutes

The charge starts from the signal sends out until ends (connection time), but the talk time you see on your phone.

Need Help? Let's chat.