06-20-2017 11:29 AM - edited 01-04-2022 01:55 PM
06-20-2017 11:38 AM
@SD08 nice catch!
06-20-2017 11:37 AM - edited 06-20-2017 12:18 PM
200 minutes sounds like you bought the Canada & US long distance add-on, which only covers calls to those countries while you are IN Canada. For US roaming, you need to buy a US roaming add-on. Those would have unlimited talk for 10 days.
For help with this, you should send a private message to any moderator listed here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Include your phone number. Perhaps the moderators can help you switch that purchase to the right one.
Alternatively, you could just make another purchase, making sure to buy the US roaming add-on this time. You could just keep the Canada-US LD add-on for use in Canada, since it never expires until you use it up. This way you wouldn't have to wait for moderator help.
06-20-2017 11:35 AM
Did you follow the two step process for adding add ons, where first you add funds into your account, and then you add the add on?
Is the add on showing up in your self-serve account? If it is, try restarting your phone if you havent already.