cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
dabr
Mayor / Maire

Order of usage for add-ons

I thought I would post this as a more of FYI as I remember a lot of users ask in what order their add-ons will be used. 

 

So I made an international call this morning and then I logged into my self serve account to see where the mins would be deducted.  I must admit I was surprised to see the minutes being deducted from the current holiday gift and not from my own international mins add-on purchased a couple of years ago prior to any gifts given by PM, or even last year's holiday mins gift.

 

This seems to imply the last add-on (gift or purchase) is being used first.

Tags (1)
Jb456
Mayor / Maire

Re: Order of usage for add-ons

@dabr   it appears to be. @JoyLuck was kind enough to provide the below link to me last night where a moderator confirmed what you said.

 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/What-order-are-add-ons-used/m-p/613624

 

She provided it to me on another topic where the OP had 1000 LD Canada minutes & holiday gift international 500.

 

So that one the system should use the Canada 1000 before 500 international if people on $15 plan run out of minutes. I believe anyways as that's how it worked in the past as international is a add-on that's more worthy.

 

Anyways maybe something else changed. Je sais pas! Lol

 

Thank you for confirming it used your newest add-on and not the older one. It validates what moderator said on that other thread.

 

 

dabr
Mayor / Maire

Re: Order of usage for add-ons


@Jb456 wrote:

@dabr   it appears to be. @JoyLuck was kind enough to provide the below link to me last night where a moderator confirmed what you said.

 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/What-order-are-add-ons-used/m-p/613624

 

She provided it to me on another topic where the OP had 1000 LD Canada minutes & holiday gift international 500.

 

So that one the system should use the Canada 1000 before 500 international if people on $15 plan run out of minutes. I believe anyways as that's how it worked in the past as international is a add-on that's more worthy.

 

Anyways maybe something else changed. Je sais pas! Lol

 

Thank you for confirming it used your newest add-on and not the older one. It validates what moderator said on that other thread.

 

 


@Jb456  Thanks for the link (thanks to @JoyLuck too).  I hadn't seen that but yes that does seem to confirm that the most recent add-on is being used first which I think is a bit curious as I would have expected the oldest add-on to be used first, and I'm talking about the same add-on in this instance, i.e. the original international mins. 

 

As long as it's clear about what order these add-ons will be accessed it's all good, it's just that sometimes it can get a little confusing how things work around here. 😊

Jb456
Mayor / Maire

Re: Order of usage for add-ons

@dabr  oh 💯 confusing around here at times lol.

 

I'm curious, and do have a question for you. 

 

The old add-on you have. Have you ever used a few minutes on it? And now it's using holiday gift minutes also. That would be weird. If you did use some on the old one. I think system should continue to use that untill all used up and goes away. Then again, at the end of the day, it all adds to the same minutes. Just a bit messy and not clean under add-ons if it is that lol

dabr
Mayor / Maire

Re: Order of usage for add-ons


@Jb456 wrote:

@dabr  oh 💯 confusing around here at times lol.

 

I'm curious, and do have a question for you. 

 

The old add-on you have. Have you ever used a few minutes on it? And now it's using holiday gift minutes also. That would be weird. If you did use some on the old one. I think system should continue to use that untill all used up and goes away. Then again, at the end of the day, it all adds to the same minutes. Just a bit messy and not clean under add-ons if it is that lol


@Jb456   Yes and that's why I was kind of surprised because I would have expected my very first add-on (purchased) which has already had minutes used from it to be the one where mins get deducted first for international calls, which includes the same list of countries that can be called.  

 

Have to agree it's kind of messy with how all the add-ons get added to the overview page!

Jb456
Mayor / Maire

Re: Order of usage for add-ons

@dabr  this is really interesting now.  Below is my add-ons.  The first 400 minutes that are being used were around 14 minutes when I first got the add-on a long time ago.

 

Screenshot_20201203_144646.jpg

 

Then after that add-on I got last year's holiday gift of 400 international minutes. 

 

Before my last renewal that was Dec 1st and before this year's gifts were given out I went over my 100 plan minutes. I made a few calls (Canada) and now my 14 minutes went up to 25 minutes of the original 400 minutes.

 

When technically it should have used last year's holiday gift. According to what's happening to you and mod said.

 

So maybe something recently changed in PMs system??

 

If I don't reach the 100 minutes for next payment due date. I'll run a test and deplete those minutes and see if the system uses my original 400 minutes that it has been using or if it bypasses all of them and starts with the new 500 holiday gift.

 

Weird, very weird lol.

 

 

dabr
Mayor / Maire

Re: Order of usage for add-ons


@Jb456 wrote:

@dabr  this is really interesting now.  Below is my add-ons.  The first 400 minutes that are being used were around 14 minutes when I first got the add-on a long time ago.

 

Screenshot_20201203_144646.jpg

 

Then after that add-on I got last year's holiday gift of 400 international minutes. 

 

Before my last renewal that was Dec 1st and before this year's gifts were given out I went over my 100 plan minutes. I made a few calls (Canada) and now my 14 minutes went up to 25 minutes of the original 400 minutes.

 

When technically it should have used last year's holiday gift. According to what's happening to you and mod said.

 

So maybe something recently changed in PMs system??

 

If I don't reach the 100 minutes for next payment due date. I'll run a test and deplete those minutes and see if the system uses my original 400 minutes that it has been using or if it bypasses all of them and starts with the new 500 holiday gift.

 

Weird, very weird lol.

 

 


@Jb456   Hmm...oh boy that kinda throws out the theory (or official policy) of the most recent add-on being used first.  Honestly, it's hard to keep up with how PM does things around here as it all seems to more ad hoc rather than something more logical.

 

Weird alright! 😂

 

Let us know what happens when you get around to doing that test.. 👍

dabr
Mayor / Maire

Re: Order of usage for add-ons

@Jb456   Thought I would test what happened if I used up my plan data (250mb) as it's close to my renewal. 

 

After turning off WIFI and browsing the internet until I noticed my plan data line disappear from the overview page and browsing a little more to see where the data would deduct next. It turns out not to be from any of the newer add-ons gifted by PM but instead it got deducted from my original purchased data which had already been partially consumed.   Which is the order I'd have expected except that didn't happen with the international mins add-ons as mentioned earlier.

 

It would seem there really isn't a hard and fast rule about which add-on will get used first or perhaps it's just different for the different add-ons?   Oh well it's PM and it's quirks after all and nice to have the free add-ons to test it a bit! 😊

 

Just another note that there was also bit of discrepancy in the total number of minutes being recorded for my international call between the PM overview page and my phone.  PM overview/usage notes the call lasting 14mins and 5 secs for a total of 15 mins deducted from the most recent gifted mins whilst my phone log shows the call lasting 23 mins and 59 secs. 

Jb456
Mayor / Maire

Re: Order of usage for add-ons

@dabr  interesting! Definitely PM quirks lol. My renewal is only Dec 31st. I have a reminder set to run out my minutes and data before renewal to see what happens. Keep you posted.

Jb456
Mayor / Maire

Re: Order of usage for add-ons

@dabr 

 

Used my 250mb up today....no new data add-on was used. It continued to use my old data add-on that I have been using for months now.

 

Still have a reminder set for end of month to check call minutes.

 

Have a good evening!

Need Help? Let's chat.