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Good Citizen / Bon Citoyen

ON Aug 27 I got a "FREE" 1 GB of Data. It seems to have taken the rest of my Data away?

So I got a text about this free GB of data.  I have used all that data but I did not get my regular data for the cycle. There is no way I've used 2.5 GB of Data.  But there is no Data listed on my Add ons any more.  I did recieve Texts about using 95% of my Data but that was the "FREE" 1 GB of data not my regular add on when I would check it in the Selfserve webpage.  I currently do not have any Data. My phone keeps switching between LTE & 4 GB but I do not get any data service currently? 

 

How do I get the 1.5 GB of data I paid for back until my next cycle in Nov??

productioncommunity.publicmobile.ca/t5/Announcements/Showing-some-love-to-our-customers-with-1-GB-of...

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Town Hero / Héro de la Ville

Re: ON Aug 27 I got a "FREE" 1 GB of Data. It seems to have taken the rest of my

To start, log into your self serve and look at your data usage. If it doesn't add up, it is possible that your data did not reset at your last renewal.

Oracle

Re: ON Aug 27 I got a "FREE" 1 GB of Data. It seems to have taken the rest of my

Data usage is rarely wrong, except on plan renewal when the system sometimes does not reset properly. If you cannot see any data plan under Data & add-ons in your self serve account you have indeed (likely) used it all. Check your phone information for which app are using it.

Still not convinced, then you must contact the moderators for assistance. To get a ticket:

  1. click the ? on the lower right of this page,

  2. enter "ticket",

  3. click "Contact us",

  4. click "Submit ticket",

  5. login manually if your username/password are not filled in,

  6. click the drop down menu (in the white area),

  7. pick the topic that fits your issue and follow the directions to submit it,

  8. If none of the topics are correct click Other/Something Else until you reach the blank form

 


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Good Citizen / Bon Citoyen

Re: ON Aug 27 I got a "FREE" 1 GB of Data. It seems to have taken the rest of my

There is nothing there to look at,  last time I looked I had used most of the "FREE" GB and that was all it showed.  It DID NOT show any of my actual Plan data? 2019-10-16_13-56-14.jpg

Good Citizen / Bon Citoyen

Re: ON Aug 27 I got a "FREE" 1 GB of Data. It seems to have taken the res

No I am not convinced. thanks for the tip

Town Hero / Héro de la Ville

Re: ON Aug 27 I got a "FREE" 1 GB of Data. It seems to have taken the rest of my

@gfraser 

 

Log into self serve:

 

Click this link. https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/

 

Set the dates to be your last renew date and today's date, and click usage history.

 

Find your first data / WEB entry and click Call Type until WEB comes to the top. Go through the pages using the numbers at the bottom. Count the data used since your last renewal. This should give you a strong indication that your data got used or just didn't reset.

 

Here's my first page:

screenshot-selfserve.publicmobile.ca-2019.10.16-14_31_24.png

Mayor / Maire

Re: ON Aug 27 I got a "FREE" 1 GB of Data. It seems to have taken the rest of my

@gfraser  Check the data usage on your phone just make sure the starting date matches your last renewal date. How much data have you used up? You should be able to determine fairly quickly if you used up your data or not from the number your phone reports.

Re: ON Aug 27 I got a "FREE" 1 GB of Data. It seems to have taken the rest of my

@gfraser If you"ve used up all of your free data, that means that Public Mobile believes that you used up the other 1.5GB long ago.  The free bonus data is not supposed to get used until your plan data has been used. How much does your phone say that you've used?  Be sure to set the cycle for your phone's counter to start when your plan renewed.

Good Citizen / Bon Citoyen

Re: ON Aug 27 I got a "FREE" 1 GB of Data. It seems to have taken the rest of my

Thank you for the Tip!

Good Citizen / Bon Citoyen

Re: ON Aug 27 I got a "FREE" 1 GB of Data. It seems to have taken the rest of my

Thanks for the Tip my Friend