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Good Citizen / Bon Citoyen

Re: Now that both Lucky and Chatr have unlimited data, when do you think Public will get this?


@computergeek541 wrote:

I realize that most people do have home internet service.  However, since Public Mobile customer support is online only, running out of data means that customers have to use a different internet connection to get customer service. At the very least, I believe that Self Serve and Community data use should be zero rated.


That is a great point. Since their support is online only we definitely should be able to access that at least. 

Mayor / Maire

Re: Now that both Lucky and Chatr have unlimited data, when do you think Public will get this?

Access to Self-Serve (without any Data remaining) would be smart, no access to Self-Serve is dumb.

Access to PM Community seems iffy... knowledge base, guides, answers, advice, troubleshooting, support... I think it's necessary as long as it remains *the only way to contact PM* (msg the Mods or Simon chatbot).

 

Unless PM put some sort of "Contact Us" form on the main page. (As in an actual way to send them an actual message, not a summary of where else you can go to contact them.)

Or unless PM made Simon accessible (to PM customers) through an SMS number.

 

Not sure why we should have to logon to Community to get our responses - this ain't last decade anymore - we already have phones which can send us notifications, texts, voicemails, and emails. Already carrying everything we need (and PM needs) to provide proper communication and faster service. 

Great Citizen / Super Citoyen

Re: Now that both Lucky and Chatr have unlimited data, when do you think Public will get this?


@Korth wrote:

Access to Self-Serve (without any Data remaining) would be smart, no access to Self-Serve is dumb.

Access to PM Community seems iffy... knowledge base, guides, answers, advice, troubleshooting, support... I think it's necessary as long as it remains *the only way to contact PM* (msg the Mods or Simon chatbot).

 

Unless PM put some sort of "Contact Us" form on the main page. (As in an actual way to send them an actual message, not a summary of where else you can go to contact them.)

Or unless PM made Simon accessible (to PM customers) through an SMS number.

 

 


You're right. They should be linked or Community account should be optional and customers contact moderators using self serve.

Model Citizen / Citoyen Modèle

Re: Now that both Lucky and Chatr have unlimited data, when do you think Public will get this?


@MitchRuns wrote:

@computergeek541 wrote:

I realize that most people do have home internet service.  However, since Public Mobile customer support is online only, running out of data means that customers have to use a different internet connection to get customer service. At the very least, I believe that Self Serve and Community data use should be zero rated.


That is a great point. Since their support is online only we definitely should be able to access that at least. 


Couldn't that sort of zero rating affect net neutrality? 

Mayor / Maire

Re: Now that both Lucky and Chatr have unlimited data, when do you think Public will get this?


@jor123 wrote:

Couldn't that sort of zero rating affect net neutrality?  


Doesn't involve online censorship or information control, doesn't involve online "privacy", doesn't involve sensitive or criminal topics (DMCA, piracy, hacking, pornography, politics, religion, hate speech, etc). So I'd say it doesn't have anything to do with net neutrality. Especially since no information is being withheld and no services are being denied - your PM Self-Serve account is still fully accessible from any other machine with an active internet connection. 

Model Citizen / Citoyen Modèle

Re: Now that both Lucky and Chatr have unlimited data, when do you think Public will get this?

I think the issue came up a few years ago when Videotron decided to allow Spotify, etc. to not consume your data allowance. I'm not saying it's a bad thing in this instance, but it can be a touchy subject when a particular service (even internal) is not treated the same as another. 

Mayor / Maire

Re: Now that both Lucky and Chatr have unlimited data, when do you think Public will get this?


@jor123 wrote:

I think the issue came up a few years ago when Videotron decided to allow Spotify, etc. to not consume your data allowance. I'm not saying it's a bad thing in this instance, but it can be a touchy subject when a particular service (even internal) is not treated the same as another. 


Other providers offered "unlimited" Data before Lucky did, without any history of free-Spotify services.

 

I also doubt any special dedicated audio-streaming hardware was ever built into Videotron's network.

And compare vs Telus (and Koodo and Public) network which *does* have built-in transcoding hardware for "wireless video experience optimization"... I very much doubt any Telus company would ever offer free video streaming simply because they already have the hardware installed. 

Model Citizen / Citoyen Modèle

Re: Now that both Lucky and Chatr have unlimited data, when do you think Public will get this?

I keep getting notifications of this thread everyday which means that several of PM's customers do want the unlimited throttled data. Too bad PM doesnt care Smiley Sad.

Great Citizen / Super Citoyen

Re: Now that both Lucky and Chatr have unlimited data, when do you think Public will get this?

I just had a look at the Lucky and Chatr sites and I see no mention of unlimited data. Their plans are very similar in price and offerings to Public Mobile

Mayor / Maire

Re: Now that both Lucky and Chatr have unlimited data, when do you think Public will get this?

@LowufoFor Chatr https://www.chatrwireless.com/web/content/inzone_data_mgmt_policy

 

For Lucky click on Plan Details  https://www.luckymobile.ca/shop/plans/prepaid

 

Unlimited additional data at reduced speeds of up to 128 Kbps for email, light browsing and messaging once you have exceeded your allotted 3G data.