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Mayor / Maire

Re: Not able to make international long distance calls, despite having the add-on

@IF iit does not show in your overview page then it means you do not have the add-on.

 

You'll have to buy a 400 minute international calling add-on. 

 

Two steps

1- add money to your account

2- Click *Purchase add-ons" then buy the add-on.

 

Or if who you're trying to call is a friend /family member then maybe you can set up WhatsApp and call them for free. Or FB messenger,etc.

Highlighted
Good Citizen / Bon Citoyen

Re: Not able to make international long distance calls, despite having the add-on

It was years ago when I first got the 200 MINS for US, and then 400 MINS for International calls. I rarely make calls to US, and do not even recall if have ever I made an international call beside to US before today. Consequently I have no idea how those 400 MINS could have been used, assuming there is no expiry date for the unused amount. I assume there is a mechanism to inquire about the usage history.

 

  

Highlighted
Mayor / Maire

Re: Not able to make international long distance calls, despite having the add-on


@Arash wrote:

It was years ago when I first got the 200 MINS for US, and then 400 MINS for International calls. I rarely make calls to US, and do not even recall if have ever I made an international call beside to US before today. Consequently I have no idea how those 400 MINS could have been used, assuming there is no expiry date for the unused amount. I assume there is a mechanism to inquire about the usage history.

 

  


@Arash contact a moderator  click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator     check the envelope top right corner for a reply response time is 2 to 48 hours

Highlighted
Mayor / Maire

Re: Not able to make international long distance calls, despite having the add-on


@Arash wrote:

It was years ago when I first got the 200 MINS for US, and then 400 MINS for International calls. I rarely make calls to US, and do not even recall if have ever I made an international call beside to US before today. Consequently I have no idea how those 400 MINS could have been used, assuming there is no expiry date for the unused amount. I assume there is a mechanism to inquire about the usage history.

 

  


That 400 minutes of International calling add-on includes call to Canada as well. If you have a plan with limited calling, perhaps that add-on was debited whenever you ran outta regular plan minutes.

Highlighted
Good Citizen / Bon Citoyen

Re: Not able to make international long distance calls, despite having the add-on

Unlikely, as I have always been on the unlimited Canada wide plan.

Highlighted
Mayor / Maire

Re: Not able to make international long distance calls, despite having the add-on


@Arash wrote:

Unlikely, as I have always been on the unlimited Canada wide plan.


IC...

well @RossN has provided you with some direction on how to start process of moderator assistance. Watch for their response when the little envelope icon (top right hand side of page) is highlighted.

Good luck on a speedy resolution...keep us posted.

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