Not able to make calls

[tattoochin]

Hi,

My plan includes unlimited talk to Canada and US. When I tried making a call today it tells me "the plan does not include talk". I just payed yesterday and I double checked to make sure my plan includes talk. Any help is appreciated, thanks.

[Anonymous]

@tattoochin, Did you renew yesterday, or just sign up/activate yesterday.  If you renewed, and your self serve portal shows that you have an active talk plan, then something went wrong with the renewal.  If that's the case, then you need to contact the moderators team via private message.  Include your account number/phone number and 4 digit PIN in order to speed up the process.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

[mimmo]

You could have run I to a renewal issue. Try contacting mods.

I know if I dial a inprooer number I will get that message. Does it happen for all numbers?

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

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• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
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