Not able to connect calls - getting Long distance call announcement

[rachelfeng]

Hi Shazia_K,

How are you, I just found that someone else who has the same issue with their plan and asked your help. I am facing this issue where I am not able to connect any calls from mobile phone though LTE and Data seems working fine. The announcement I am getting "Sorry. We cannot complete your call. You don;t have active Long distance add-on...."

It was working fine yesterday but having this issue with both incoming and outgoing since morning.

Can you please urgently engage the technical guys to look into it?

Thanks,

Rachel

[rachelfeng]

How are you, I just found that someone else who has the same issue with their plan and asked your help. I am facing this issue where I am not able to connect any calls from mobile phone though LTE and Data seems working fine. The announcement I am getting "Sorry. We cannot complete your call. You don;t have active Long distance add-on...."

It was working fine yesterday but having this issue with both incoming and outgoing since morning.

Can you please urgently engage the technical guys to look into it?

Thanks,

Rachel

[sam416]

I have the same problem too,how you removed your number?

[rachelfeng]

Thank you so much!

[NDesai · Accepted solution]

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@rachelfengwrote:

Thanks so much for your suggestion.

I have removed my number.

But I am not sure how to send a private message to Moderator Team.

Can anyone tell me what should I do?

Thanks a lot.

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You will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

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• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

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[rachelfeng]

Thanks so much for your suggestion.

I have removed my number.

But I am not sure how to send a private message to Moderator Team.

Can anyone tell me what should I do?

Thanks a lot.

[JDT]

This is a public forum, so you should remove your name and phone number immediately.

Send a private message to the Moderator Team with your issue and they should be able to look into it for you.