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Good Citizen / Bon Citoyen

No talk service

Prior to July 13 I figured I ran out of my 100 minutes as a recording said my plan didn't cover long distance.  So I added $15 to continue service.  Still no talk service.  Changed plan to $25 month plan and of course prepaid and watched payment go thru successfully.  Bank verified both payment $15 & $25.  Still can't phone

Mayor / Maire

Re: No talk service


@boondock69 wrote:

Prior to July 13 I figured I ran out of my 100 minutes as a recording said my plan didn't cover long distance.  So I added $15 to continue service.  Still no talk service.  Changed plan to $25 month plan and of course prepaid and watched payment go thru successfully.  Bank verified both payment $15 & $25.  Still can't phone


Maybe restart phone.

Mayor / Maire

Re: No talk service


@boondock69 wrote:

Prior to July 13 I figured I ran out of my 100 minutes as a recording said my plan didn't cover long distance.  So I added $15 to continue service.  Still no talk service.  Changed plan to $25 month plan and of course prepaid and watched payment go thru successfully.  Bank verified both payment $15 & $25.  Still can't phone


If your account status is active, try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

 

Send private message to moderator to ask for credit as you were trying to debug your calling problem.  There is no guarantee for the credit.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Deputy Mayor / Adjoint au Maire

Re: No talk service


@boondock69 wrote:

Prior to July 13 I figured I ran out of my 100 minutes as a recording said my plan didn't cover long distance.  So I added $15 to continue service.  Still no talk service.  Changed plan to $25 month plan and of course prepaid and watched payment go thru successfully.  Bank verified both payment $15 & $25.  Still can't phone


Adding funds doesn't give you more minutes.  You have to add a long distance add-on that can be used for more minutes, or change to a new plan that starts now. You can also renew same plan early by contacting moderators but you would need to wait. I would just add 500 minutes for $5.

Good Citizen / Bon Citoyen

Re: No talk service

I think you have to add Add-Ons to be able to get additional minutes as Public Mobile is a prepaid service.  The money you paid into your account should reflect in your account balance and will be consumed on your next cycle.

 

Without the Add-On, you wil be stuck with No Talk Minutes

Oracle

Re: No talk service

@boondock69, even after you get your service all sorted out, it might be worthwhile to have the moderators credit back one of your payments.  I am not sure what you did but if you made multiple immediate plan changes, that would have consumed funds right away for no good reason.  They will very likely credit back one of the plan changes.  Note also that if the $10 plan is generally sufficient for your needs, the most economical way to supplement minutes for that plan is to buy the $5 for 500 minutes add-on.  The minutes on this add-on do not expire and will carry forward until they are used up. 

Good Citizen / Bon Citoyen

Re: No talk service

Thanks Will.  You were bang on.  Money was credited back to my account.  Can that $ credited into my account be used as auto pay?  Or is it destined to be used for top up add one?  Not really a big deal as I will be using add one at some point.  

But the problem I'm having calling out still exists.  I have the $15 plan which ran out of minutes just before last pay(pocket dialing). July 14th 2019 payment went through and still can't dial out. I can receive calls.  Sorry this is so long.  Thanks all who offer help.  Cheers

Mayor / Maire

Re: No talk service


@boondock69 wrote:

Thanks Will.  You were bang on.  Money was credited back to my account.  Can that $ credited into my account be used as auto pay?  Or is it destined to be used for top up add one?  Not really a big deal as I will be using add one at some point.  

But the problem I'm having calling out still exists.  I have the $15 plan which ran out of minutes just before last pay(pocket dialing). July 14th 2019 payment went through and still can't dial out. I can receive calls.  Sorry this is so long.  Thanks all who offer help.  Cheers


Renewals always take from Available Funds first. Rewards get converted into Available Funds at renewal. THEN it will take from autopay if needed.

The $5 calling add-on is great value.

Good Citizen / Bon Citoyen

Re: No talk service

I had purchased the $25. Plan with the added funds!

Mayor / Maire

Re: No talk service


@boondock69 wrote:

I had purchased the $25. Plan with the added funds!


@boondock69  So is everything working now?