01-24-2020 11:11 AM - edited 01-05-2022 09:10 AM
01-24-2020 11:45 AM
@Nasis wrote:No service after being a customer for a while. Can't log into my account.
@Nasis If nothing helped, click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-24-2020 11:17 AM - edited 01-24-2020 11:19 AM
@Nasis wrote:No service after being a customer for a while. Can't log into my account.
Dial 611. What does the recording say?
To get access to your sefl-serve account, try to reset your password here
If you cannot reset your password, you'll have to contact Moderators for help.
To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.
If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.
01-24-2020 11:16 AM
@Nasis, was this loss of service recent or for some time? Try password reset if you are unable to login. If all else fails, you need to contact the moderator team for assistance with your account. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.
01-24-2020 11:14 AM
Was your payment due? Are you on autopay?
@Nasis wrote:No service after being a customer for a while. Can't log into my account.