No service for the past two days ?!

[olivedenny]

Hey there, my plan was renewed today, August 23 - I was charged to my bank account with autopay. For some reason, even still, I have absolutely no service/no bars/unable to call/text. This started about a day ago. I’ve restarted my phone/all the obvious...what am I missing here? Any help appreciated. Thanks so much. For reference, this will be my second month with public mobile (if it works again, haha)!

[Btazaroo]

If checking your public mobile account does nothing to help I would also look at your phone. I know for me in the past I have lost service for a couple days so if restarting it does nothing then try going into a phone repair shop, they can take a look at it for free.

[Dunkman]

@olivedenny 

In your self service account, is the status active or suspended?  

You may want to try the lost/stolen phone trick.  It resets your SIM/plan and troubleshoots many issues.  

To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.

[Anonymous · Accepted solution]

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@olivedenny wrote:

Hey there, my plan was renewed today, August 23 - I was charged to my bank account with autopay. For some reason, even still, I have absolutely no service/no bars/unable to call/text. This started about a day ago. I’ve restarted my phone/all the obvious...what am I missing here? Any help appreciated. Thanks so much. For reference, this will be my second month with public mobile (if it works again, haha)!

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Do you have the Reactivate button in the upper message area of the self-serve? If so click it.

Two other things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.