No internet

[Klkenrick]

My phone suddenly won’t get any data.  When I’m away from home and want to use my data to check something on the internet...I have been getting “no connection” for a week now.  What do I do?

[computergeek541]

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@Klkenrick wrote:

That link doesn’t seem to send me to a private message site.

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The link that your were previously given by someone else is not the correct link/address. That only sends you to the Community home page.  Further, sending a private messsage to the moderator, while it may work, is supposed to be a back up method to contact them.

To contact the moderators about account issues, Public Mobile has been encouraging customers to go through https://publicmobile.ca.ada.support/chat/ to open a support ticket.  Once opening that link, you can type in "contact us". After that, choose account specific issue, tell i that you want a human, and click on the ticket submission button.

[computergeek541]

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@Klkenrick wrote:

Thanks.  I’m not sure if this is the way to send a private message.  Could you give me a phone number so I can talk to a tech person?

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Sorry, but Public Mobile does not have a phone number for customers to call.

[computergeek541]

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@CS_Agent wrote:

Hi there we are here to help you out 🙂

Please give us a Private Message https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community 🙂

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Is it not still the case that customers should be using SIMon to submit the ticket if at all possible? It's my understanding that tickets submit through that method are placed into a higher priority sequence.

[hairbag1]

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@Klkenrick wrote:

Thanks.  I’m not sure if this is the way to send a private message.  Could you give me a phone number so I can talk to a tech person?

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Sorry..no phone tech available with Public Mobile...it's a DIY type of service.

No point in contacting a moderator if you've just run out of data.

When is your plan renewal date ?

[Klkenrick]

That link doesn’t seem to send me to a private message site.

[Klkenrick]

Thanks.  I’m not sure if this is the way to send a private message.  Could you give me a phone number so I can talk to a tech person?

[hairbag1]

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@Klkenrick wrote:

Thanks.  I will try turning the phone on and off.

I may have run out of data last month, but shouldn’t it be re-set the following month, or as soon as the payment has been received?

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Whenever is your next renewal is when your data will be restarted. Have a look at My Account to confirm renewal date.

If you have run out of data for this period, you'll have to wait until renewal, get a 1GB of data add-on for $30, or restart your plan early. Maybe consider a plan with more data if this is a chronic problem.

[CS_Agent]

Hi there we are here to help you out 🙂

Please give us a Private Message https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community 🙂

[Klkenrick]

Thanks.  I will try turning the phone on and off.

I may have run out of data last month, but shouldn’t it be re-set the following month, or as soon as the payment has been received?

[TheGx]

If you've already confirmed that you haven't run out of data, try power off and power on your phone if you haven't done it yet.

[Lorena_E]

Hello!

We would be happy to help you with this. Please send us a private message and we will reply as fast as we can!

Lorena

Public Mobile Mod

[yanzhiqiang]

Maybe check you data usage, for my understanding, if you reached you monthly data limit, you no longer have connection any more. 

[hairbag1]

Double check if you haven't already used up your data alottment for this period.

Log into My Account / Data & Add-ons. If you see no mention of data...that indicates you've used it all. You can get a 1GB of data add-on...but its $30 !!

If you want..you can renew your existing plan early, but you'll foefeit whatever balance of talk / text is remaining and there's no prorated plans here.