04-20-2019 07:51 AM - edited 01-05-2022 04:29 AM
Hey guys, my friend bought a iPhone 5 and used me as a referral, she is not tech savvy so im trying to help her. she activated it fine and it works but no data, she choose the $25.00 package with 500mb plus 500mb bonus data. Her data is turned on, her apps are turned on but she says it says offline when trying to do anything when not on wifi. Any suggestions? I read some other posts previous to this and never seen anything we have not already tried. Thanks in advance if you can halp us. I want to keep her as a customer before she jumps ship.
Solved! Go to Solution.
04-23-2019 08:57 PM
If anything, the 6 should be less of a problem. I have a 5S getting full LTE data on PM so you should be fine with a 6 once you do the troubleshooting.
04-23-2019 08:55 PM
Hey guys, sorry i made a typo, she has an iPhone 6 not 5 if that makes any difference, I will try to help her follow the links you suggested and go from there, thanks
04-20-2019 03:40 PM
@Mountainmaxman wrote:Hey guys, my friend bought a iPhone 5 and used me as a referral, she is not tech savvy so im trying to help her. she activated it fine and it works but no data, she choose the $25.00 package with 500mb plus 500mb bonus data.
Don't worry about the APN suggestions... you can't set the APN. There's a good chance this post will get you on the right track, and this post might be appropriate as well. Failing that, I would have a look at this post, which might apply to your friend's iPhone.
04-20-2019 03:18 PM
04-20-2019 03:12 PM
She done the IMEI number check before ordering the sim card and it said it was an acceptable phone to use
04-20-2019 09:10 AM
@Mountainmaxman wrote:Hey guys, my friend bought a iPhone 5 and used me as a referral, she is not tech savvy so im trying to help her. she activated it fine and it works but no data, she choose the $25.00 package with 500mb plus 500mb bonus data. Her data is turned on, her apps are turned on but she says it says offline when trying to do anything when not on wifi. Any suggestions? I read some other posts previous to this and never seen anything we have not already tried. Thanks in advance if you can halp us. I want to keep her as a customer before she jumps ship.
here is how to setup up data on androids and iphones.
Step by Step APN configuration
Step1:
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)
Blackberry
OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)
Windows
Windows 8 Step 1 Settings > cellular > Add or Edit internet APN
iPhone
Step 2:
You will need to input the following information:
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank
Step 3:
Select Save/Done. Select Public Mobile to connect to the Public Mobile network
04-20-2019 08:50 AM
04-20-2019 08:30 AM
It could also be, that you need to update the APN settings/search for the network manually.
In your phone settings under Mobile Network --> Carrier --> select Manually search for network and click on Public Mobile
For APN, it would be under Mobile Network --> Access Point Names
Add a new APN and enter the Public Mobile details -->https://apn-canada.gishan.net/en/apn/public-mobile
Heres a great website to search APN settings !
04-20-2019 08:02 AM