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anndrew
Great Neighbour / Super Voisin

No Service?

Renewed plan this morning (automatically) and was working but I haven’t had service for the past 5 hours?? Tried different sim, that worked so phone isn’t broken. Tried sim on different phone and still didn’t work.

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Accepted Solutions
HALIMACS
Mayor / Maire

Re: No Service?

@anndrew 

 

Try a network reset,  then reboot to see if that helps. 

 

If not:

 

In your self service account, choose Change Sim Card

 

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked. 

 

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

 

From, there, contact a moderator, there are 2 methods:

  1. Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select need a human now.  Follow the prompts to submit a ticket.
  2. Send a private message to the moderator through the following link  here

View solution in original post


All Replies
HALIMACS
Mayor / Maire

Re: No Service?

@anndrew 

 

Try a network reset,  then reboot to see if that helps. 

 

If not:

 

In your self service account, choose Change Sim Card

 

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked. 

 

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

 

From, there, contact a moderator, there are 2 methods:

  1. Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select need a human now.  Follow the prompts to submit a ticket.
  2. Send a private message to the moderator through the following link  here

View solution in original post

yanzhiqiang
Deputy Mayor / Adjoint au Maire

Re: No Service?

Contact moderator by clicking the buble at bottom right.

JK8
Mayor / Maire

Re: No Service?

@anndrew 

 

If you are a victim of the sim swap fraud here is the announcement thread:

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

Dunkman
Oracle

Re: No Service?

 

@anndrew 

As stated in previous post, make sure that  you were not sim jacked.  

 

There was a network outage earlier in SW Ontario and Manitoba.  Most customers seem to have gotten their service back.  Not sure where you are located.  

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/I-have-no-cellphone-service-Is-the...

 

 

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