@lumi moderators only help with account issues when you send them a private message. When you are posting a problem in the community please start a new thread. It is hard for people to find these old threads amd won't be able to help you as fast.
How can you get help with your account, activation, or service?
- Please contact the Community Moderator Team to get help with you account.
- They are Public Mobile support employees who can help with your issue (More details).
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]
- Messages are replied to during office hours, in the order in which they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
How can I view my private messages between myself and a Community Moderator
