No Data showing in plan

[tdeery]

I have a plan that gives me 1 GB of data at 3G speeds, unlimited text and unlimited provincial talk for $32/30 days. Data seems to have stopped working and when I go to the Data & Add-On Usage page there is no data showing up. The page says: Your Data & Add-On limit will show the total min./MB available on your account at the time of your last Add-On purchase. U.S. Roaming Add-Ons expire after 10 days. Any unused data expires at the end of the U.S. Roaming Add-On. Add-Ons that are not U.S. Roaming related do not have expiry dates. Any remaining data or minutes in your Add-On will continue to roll over until they are used up. In-plan data expires at the end of your renewal cycle. It does not roll over to your next 30 or 90-day cycle. How do I get data access back?

[wetcoaster]

---

@tdeery wrote:
That was it. Thanks. I don't remember using that much - it's only been 1 week since this cycle started. 😞

---

Any large OS / App updates that happened over data instead of WiFi?

An app eating into your data bucked using background data unnecessarily?

Is WiFi assist accidentially on?

You can do a couple of things to get back on data:

- Buy a data add-on ($30/1GB, if you don't use it all it will carry over until used up)

- Do an immediate plan change to a higher data plan if you see this happening regularly.

- Contact the moderator team to politely ask for help with an early renewal.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, PIN, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[pakmode]

Yeah, your Data is all used up.

[tdeery]

That was it. Thanks. I don't remember using that much - it's only been 1 week since this cycle started. 😞

[Effort · Accepted solution]

Did you use up your allotted data for your billing cycle? The usage information disappear after it has been used up and come back after your anniversary date.