No Data on my phone

[DataWest]

I recently become a customer and when I was in need of data, there was none. Could not sent SMS with photos as well. How can I get this resolved. I am on a 1GB data plan for $35.00 per month.

Dale

[Skay]

thx that worked

[srlawren]

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@chowe wrote:

i dont have those fields on my phone 

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@chowe do you need help?  you're going to have to give us more details if you do.  

[chowe]

i dont have those fields on my phone 

[Psygineer]

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@DataWest wrote:

Setting the APN which was missing has resolved the problem, thanks.

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Happy to have helped!

[DataWest]

As well I still use a Samsung Note 2, works good.

[DataWest]

Setting the APN which was missing has resolved the problem, thanks.

[mimmo]

@DataWest do you have an lg phone? They often require a network setting reset or a factory reset. Network setting reset can help with other phones as well.

If iPhone you might need a carrier update (seperate from regular updates)

[Luddite]

@DataWest What is make/model of your phone?

Ideas:

a) Try your SIM in your wife's phone to isolate the problem to the phone or your service.

b) Be  sure cellular data and roaming are turned ON. Picture message/MMS require an activate data connection even though a data is not necessary.

c) Try setting your phone to 3G instead of LTE in case your phone cannot connect to the LTE network.

[Dunkman]

@DataWest

Make sure that everything exactly matches on APN Settings including upper and lower caps, etc.

Also, might want to try network reset.  If you own a LG phone, you may need a factory reset.  Make sure that you backup any important infomation before factory reset.  

[Psygineer · Accepted solution]

Is your APN set up correctly?

Name: Public Mobile
APN: sp.mb.com 
Proxy: Leave blank 
Port: Leave blank 
Username: Leave blank 
Password: Leave blank 
Server: Leave blank 
MMSC: http://aliasredirect.net/proxy/mb/mmsc 
MMSC proxy: 74.49.0.18 
MMS port: 80 
MCC: 302 
MNC: 220 
Authentication type: Leave blank 
APN type: Leave blank 

[popping]

@DataWest

Login to your account online.

Is your overview page showing xxx/1024 MB usage line?

where xxx is the number of MB data used.

If you don't see this data usage line, you had used all your 1GB data for the current cycle.

Check your APN setting.

https://apn-canada.gishan.net/en/apn/public-mobile

[DataWest]

I no data usage on my account, has never been used and only found out because I was not home and linked to my wifi connection. My wifes phone works but its a different plan.

Data & Add-Ons	Amount Used
1GB at 3G Speed	0  /  1024 MB

[Anonymous]

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@DataWest wrote:

I recently become a customer and when I was in need of data, there was none. Could not sent SMS with photos as well. How can I get this resolved. I am on a 1GB data plan for $35.00 per month.

Dale

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If you don't see an item about 1GB data in your overview page lower down then you've likely used it all up.

Your options are:

-to do an immediate plan change to a bigger data pot which would mean forfeiting the value remaining in your plan

-buy a data add-on

-do an early renewal of your plan which would need moderator assistance

-do an immediate plan change to the $10 plan and then immediate plan change back to your original plan which would cost you the extra $10 and the same as forfeiting above

[hairbag1]

Look closely at your data usage....is it possible you've used it up already.