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Good Citizen / Bon Citoyen

New subscriber, but can't send or receive SMS Text Messages, no voice either

Update as of 1:35pm |EST: So, it seems that everything is back to normal for me.  Calls and txt msgs are working fine.  How did i know that my service was back to normal?  I got a scam call with some lady rattling off a bunch of BS in Chinese!  How about that?  Anyway, whoever out there fixed it, thank you.

 

 

Update as of 7:10pm: text messages seem to be going through/receiving now, but im still getting tbat 611 txt saying i dint have txt in my plan.  Voice still not working.

 

Just found out i have no voice either

 

Hello everyone, i activated my account/SIM card on April 30th, 2019 (this past Tuesday).  Everything went fine and i was able to send and receive text messages (SMS) yesterday, May 1st.  I have the 15$ plan that includes unlimited txt msgs, 100 minutes and a bonus of 250mb.  My wife has the exact same plan and has no issues with txt msgs.  For some reason, i can not send or reiceive txt msgs today.  I have restarted my phone and double checked my account to make sure all is well.  I have an LG G5 and i ported my number from Fido.  Any help would be greatly appreciated.  Thanks

Oracle

Re: New subscriber, but can't send or receive SMS Text Messages


@Alistairm wrote:

Hello everyone, i activated my account/SIM card on April 30th, 2019 (this past Tuesday).  Everything went fine and i was able to send and receive text messages (SMS) yesterday, May 1st.  I have the 15$ plan that includes unlimited txt msgs, 100 minutes and a bonus of 250mb.  My wife has the exact same plan and has no issues with txt msgs.  For some reason, i can not send or reiceive txt msgs today.  I have restarted my phone and double checked my account to make sure all is well.  I have an LG G5 and i ported my number from Fido.  Any help would be greatly appreciated.  Thanks


There were some reports earlier about issues with Text messaging.  If you log into your self serve account on the over view does it list that texting is included in your plan?  You could try the lost/stolen phone trick by logging your phone as lost as this will deactivate your sim and then about 5 minutes later report it found and that will reactivate your sim.  This may be enough to refresh the sim so it see the full provision of your plan.  Or you can contact the moderators for assistance and let them take a look into it.  

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Good Citizen / Bon Citoyen

Re: New subscriber, but can't send or receive SMS Text Messages

Same here, no calls and no texts !  Great !  I'll keep you updated if I find something with a moderator.

Model Citizen / Citoyen Modèle

Re: New subscriber, but can't send or receive SMS Text Messages

Try to use lost/stolen feature by log in the account, click lost and stolen, then log out, then click find the device. Not sure if this is going to work, but you can give a try. 

Highlighted
Good Citizen / Bon Citoyen

Re: New subscriber, but can't send or receive SMS Text Messages

Tried and didn't fix anything.

Good Citizen / Bon Citoyen

Re: New subscriber, but can't send or receive SMS Text Messages

Yes, my plan indicates unlimited texting.  I don't even have voice now.  My wife has the same plan and she has no issues.  Is it weird that my phone says "Telus" rather than "Public Mobile"?

Mayor / Maire

Re: New subscriber, but can't send or receive SMS Text Messages

Hey @Alistairm ,

its not weird at all that your phone says "Telus" instead of "Public mobile" in the status bar.  My last phone used to say the same and its accurate, since we are connecting to the Telus network.

 

With regards to the sms, verify the sms app settings to ensure that the message center number is entered and also try different sms apps if you haven't already. If nothing else works, you will need the mods to try refreshing your account from their end and that should resolve the issue assuming that the issue is not on your device. 

Good Citizen / Bon Citoyen

Re: New subscriber, but can't send or receive SMS Text Messages


@imm1304 wrote:

Hey @Alistairm ,

its not weird at all that your phone says "Telus" instead of "Public mobile" in the status bar.  My last phone used to say the same and its accurate, since we are connecting to the Telus network.

 

With regards to the sms, verify the sms app settings to ensure that the message center number is entered and also try different sms apps if you haven't already. If nothing else works, you will need the mods to try refreshing your account from their end and that should resolve the issue assuming that the issue is not on your device. 


Okay, thanks.  The SMS number i have is: +16475800172.  Does that look right to you?

 

Good Citizen / Bon Citoyen

Re: New subscriber, but can't send or receive SMS Text Messages


@imm1304 wrote:

Hey @Alistairm ,

its not weird at all that your phone says "Telus" instead of "Public mobile" in the status bar.  My last phone used to say the same and its accurate, since we are connecting to the Telus network.

 

With regards to the sms, verify the sms app settings to ensure that the message center number is entered and also try different sms apps if you haven't already. If nothing else works, you will need the mods to try refreshing your account from their end and that should resolve the issue assuming that the issue is not on your device. 


New SMS app did not work.  I think it's a problem with many people who have the 15 dollar plan.

Good Citizen / Bon Citoyen

Re: New subscriber, but can't send or receive SMS Text Messages, no voice either

My service is back !

Private message the moderators (Moderator Beatrice if you can find her online), they know what to do now (see attachment).

Beatrice.jpg